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Image of Advanced Options Not Showing

Thread began 10/25/2011 2:46 pm by john42771 | Last modified 10/26/2011 12:24 pm by Jason Byrnes | 508 views | 7 replies |

john42771

Image of Advanced Options Not Showing

How can I correct this problem?
No image shows at all once an option (e.g. Size : Med) is chosen.
The price shows as zero, not what was entered into admin.

Thank you,

John

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Jason ByrnesWebAssist

please post a link where i can see the problem.

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john42771

No ProductID is carried in the option's URL.

products_detail.php?ProductID=19

The product's first drop-down option was my attempt to prevent one from inadvertently adding to cart the wrong size (addressed in a different post).

Select any other option.
No image appears.
No price is carried over.
No ProductID is carried in the URL.
ProductID=
Therefore no more product info, no more image, no more price.

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Jason ByrnesWebAssist

  The product's first drop-down option was my attempt to prevent one from inadvertently adding to cart the wrong size (addressed in a different post).  




so what changes where made to implement this?

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john42771

the issue here is NOT the drop-down, please disregard.

What about the ProductID not being passed to the next page?

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Jason ByrnesWebAssist

looks like a persimmons error, try changing the persuasions on all files and folders under the webassist/plugins/ directory to 755

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john42771

All permissions in the plug-ins directory were already set to 777.
I'm in the process of changing them all to 755 as per your instructions.

Why would it be a permissions problem then?

All permissions have been changed. No change in functionality.

Please help me to understand, if it was a permissions thing, then why does the image and the price show up when first visiting this product, and ONLY AFTER a size option is chosen does the image and price disappear?

When adding to cart, the same page reloads saying, no product found and the ProductID is gone from the address bar.

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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