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Universal Email :: Not receiving emails

Thread began 10/18/2011 10:58 am by sandy170299 | Last modified 7/12/2013 4:38 pm by Jason Byrnes | 1299 views | 26 replies |

sandy170299

Universal Email :: Not receiving emails

When submitting my form, I am not receiving any errors, but I am not receiving any emails, either. The form trigger is submit pressed and everything else looks correct. What do you need from me in order to troubleshoot?

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Jason ByrnesWebAssist

have you set the universal Email behavior to Go TO a page after sending the email?

Does it redirect to that page?

What is the From Address?
Some hosts will require that the from address be a valid email address for your domain. if you are using a dynamic value for the from address, change it to a static address from your domain, and use the dynamic value for the reply to

When testing, make sure you are not using the same address for the to address as for the from address.

In the email server settings, what have you entered for the SMTP Server? or Port?

Who is your Host?

You may need to check the Send From Address as extra parameter option depending on your host.

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sandy170299

Jason, it appears to be working now. I've made no changes, but it's now working. Very strange...

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Javier

Not receiving emails

When submitting my form, I am not receiving any errors, but I am not receiving any emails, either. The form trigger is submit pressed and everything else looks correct. What do you need from me in order to troubleshoot?

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Jason ByrnesWebAssist

Who is you host?

In Universal Email, have set it to redirect to another page after sending the email? if so, does it redirect?

What have you entered for a from address? Some hosts require that the from address be a valid email address for your domain.

Aslo make sure that you are not using the same address for the from address and the to address.

what have you entered for the SMTP Server address? in some cases, this can be left blank, but some hosts require that you enter an address.

also, depending on the host you may need to use the Pear Mail for SMTP mail object instead of the standard PHP Mail object or set the option to include the from address as an extra parameter.

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Javier

Network Solution is my host

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Javier

Network Solution is my host

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Jason ByrnesWebAssist

You only answered my first question?

can you please provide answers to the rest ofd the questions that i asked? those details are important to being able to determine why the email is not sending.

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Javier

In the from address I use servicio@tekpropr.com

To address I use jjimenez@tekpropr.com

in the smtp I use smtp.tekpropr.com

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Jason ByrnesWebAssist

  In Universal Email, have set it to redirect to another page after sending the email? if so, does it redirect?  



perhaps if you could provide a link where i can see you page?

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