close ad
 
Important WebAssist Announcement
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

Universal Email :: Not receiving emails

Thread began 10/18/2011 7:58 am by sandy170299 | Last modified 7/12/2013 1:38 pm by Jason Byrnes | 3331 views | 26 replies |

sandy170299

Universal Email :: Not receiving emails

When submitting my form, I am not receiving any errors, but I am not receiving any emails, either. The form trigger is submit pressed and everything else looks correct. What do you need from me in order to troubleshoot?

Sign in to reply to this post

Jason ByrnesWebAssist

have you set the universal Email behavior to Go TO a page after sending the email?

Does it redirect to that page?

What is the From Address?
Some hosts will require that the from address be a valid email address for your domain. if you are using a dynamic value for the from address, change it to a static address from your domain, and use the dynamic value for the reply to

When testing, make sure you are not using the same address for the to address as for the from address.

In the email server settings, what have you entered for the SMTP Server? or Port?

Who is your Host?

You may need to check the Send From Address as extra parameter option depending on your host.

Sign in to reply to this post

sandy170299

Jason, it appears to be working now. I've made no changes, but it's now working. Very strange...

Sign in to reply to this post

Javier

Not receiving emails

When submitting my form, I am not receiving any errors, but I am not receiving any emails, either. The form trigger is submit pressed and everything else looks correct. What do you need from me in order to troubleshoot?

Sign in to reply to this post

Jason ByrnesWebAssist

Who is you host?

In Universal Email, have set it to redirect to another page after sending the email? if so, does it redirect?

What have you entered for a from address? Some hosts require that the from address be a valid email address for your domain.

Aslo make sure that you are not using the same address for the from address and the to address.

what have you entered for the SMTP Server address? in some cases, this can be left blank, but some hosts require that you enter an address.

also, depending on the host you may need to use the Pear Mail for SMTP mail object instead of the standard PHP Mail object or set the option to include the from address as an extra parameter.

Sign in to reply to this post

Javier

Network Solution is my host

Sign in to reply to this post

Javier

Network Solution is my host

Sign in to reply to this post

Jason ByrnesWebAssist

You only answered my first question?

can you please provide answers to the rest ofd the questions that i asked? those details are important to being able to determine why the email is not sending.

Sign in to reply to this post

Javier

In the from address I use servicio@tekpropr.com

To address I use jjimenez@tekpropr.com

in the smtp I use smtp.tekpropr.com

Sign in to reply to this post

Jason ByrnesWebAssist

  In Universal Email, have set it to redirect to another page after sending the email? if so, does it redirect?  



perhaps if you could provide a link where i can see you page?

Sign in to reply to this post
loading

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...