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Order & Registration Emails send to Customers, not to Admin

Thread began 9/13/2011 2:34 pm by vibodha269495 | Last modified 12/01/2011 9:29 am by Jason Byrnes | 1174 views | 7 replies |

vibodha269495

Order & Registration Emails send to Customers, not to Admin

We ARE receiving emails from the PowerStore Contact Form. That works great.

Our Clients ARE receiving email copies of their Order Receipts and Registration Confirmations (great!) but WE are NOT getting an email copy of the Orders or Registrations.

Every field in Admin>Settings has our correct email address. We are NOT in Test Mode, and we have Payment Gateways set to none.

Any suggestions, please?? We're keen to launch!

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vibodha220367

Help

Can someone help me with this? Why is the cart sending confirmations to customers but not to admin? And why is the Contact Form sending us emails but not the Registration Form? Please, help.

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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glozinski107205

yes, I am having this issue where I am receiving bcc but not regular emails.
THank you

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Jason ByrnesWebAssist

to few details.

normally when emails are received by some users but not others, it is a either a problem with the email being trapped by a spam filter, or the SMTP Server is refusing to relay the email to those users.

check your spam folder and check with the host to see if they can look into the smtp servers error logs to see why some emails are not being relayed.

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glozinski107205

before upgrading to PS 4.5 the emails were working...i am receiving my registration, contact but not my orders through my main systems. I am receiving my orders through my secondary email only which is my blackberry. thank you

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glozinski107205

before upgrading to PS 4.5 the emails were working...i am receiving my registration, contact but not my orders through my main systems. I am receiving my orders only through my secondary email only which is my blackberry. thank you

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Jason ByrnesWebAssist

since you are receiving the order through the secondary address, but not the main address, it points to a problem on the smtp server. It suggests that the smtp server is refusing to relay the email for that address.

hpw are you configuring the store emails section? Is the main address set as the CC Address? The secondary address set as the BCC Address? are either of these addresses the same as the From address? Most SMTP Servers will refuse to relay the email if it is going to the same address it came from.

I still suggest contacting the host to have them look in the error is to see why the email is not being relayed.

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