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Authenticate using mail? Email is never sent.

Thread began 9/08/2011 9:42 am by ncardoso429882 | Last modified 9/08/2011 4:31 pm by Jason Byrnes | 604 views | 3 replies |

ncardoso429882

Authenticate using mail? Email is never sent.

Hi all, if I'm not using pear, can I still authenticate? If so where would I add the username and password?

I seem to be have problems sending email using the compact form. It looks like it works but I never get the email.

Thanks
Nelson

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Jason ByrnesWebAssist

only the Pear Mail for SMTP mail object supports authentication, the php mail() object does not.

if the email is not coming through, here are some things to check:

1) What did you enter for the smtp server name and port? in many cases, these can be left blank which use the php defaults, but some hosts will need this information entered, if you are not sure what to enter, contact your host.

2) What are you using for the from address? Many hosts will require that the from address be a valid address from your domain. If you are doing a contact form, you may want to set the Reply to address to use a dynamic email entered from the form, but use a static valid email from your domain as the actual from address.

3) Make sure not to use the same address for both the from address and the to address when testing. many hosts will consider this spam and not send the email.

if you need more details, i will need to know who your host is.

If you are sure everything is configured correctly and the email is still not coming through, you should contact the host to have them look into the smtp server error logs to see why the smtp server is not relaying the message.

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ncardoso429882

Progress

Hi again, so I have some progress! Email is working... but...

Our email is handled separate from the site's hosting service. If I fill out the form and have the "to" field set to an external address... all good. If I set it up pointing to one of our organization emails addresses it doesn't make it through. I'm guessing it's being blocked because it's claiming it's from our domain yet it's not being sent from our exchange server. Any suggestions? Have you seen this before?

Thank you

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Jason ByrnesWebAssist

it it works for some addresses but not for other addresses, there is something on the smtp server that is causing the Relay of the message to fail.

not much can be done about this in Universal Email, you would need to contact the host and have them look into the smtp server error logs to determine why the relay is failing and correct it.

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