Transaction not completed

Just went live and I get the following message

Transaction Not Completed
We're sorry

Your transaction could not be completed. Either your credit card information or billing address has problems and cannot be processed

Please return to checkout and try again.

I placed the following at the top of checkout_failure.php

<?php
@session_start();
echo "<p>Auth Net: <br />";
echo "Full Request: ".(isset($_SESSION['WAAuthNet_postedValues'])?htmlentities($_SESSION['WAAuthNet_postedValues']):"n/a")."<br />";
echo "Full Response: ".(isset($_SESSION['WAAuthNet'])?htmlentities($_SESSION['WAAuthNet']):"n/a")."<br /></p>";
?>

and got the following error (changed key data to protect the innocent)

Auth Net:
Full Request: x_login=4a3MKx24&x_tran_key=8e3P68cM7S6na6RR&x_version=3.1&x_invoice_num=d9646696afaf1241fe8dc9538905fa3f&x_test_request=0&x_method=CC&x_type=AUTH_CAPTURE&x_relay_response=FALSE&x_delim_data=TRUE&x_delim_char=::&x_customer_ip=205.178.182.166&x_amount=31.74&x_description=1 2 Horse Ladies Black Long Sleeve Tee (730)&x_line_item=730<|>2 Horse Ladies Black Long Sleev<|><p>Classic 2 Horse design embroidered in Copper & Gold centered on the front of this comfortable 100% cotton long sleeve tee.</p><|>1<|>23.5<|>YES&x_card_num=XXXXXXXXXXXXXXXX&x_exp_date=XXXXXXXXx_card_code=XXX&x_email_customer=TRUE&x_tax=1.29&x_tax_exempt=FALSE&x_freight=6.95&x_first_name=Michael&x_last_name=Natco&x_address=XXXXX XXXXXXXX-XXXX Road&x_city=Burton&x_state=OH&x_zip=44021&x_phone=XXX-XXX-XXXX&x_fax=&x_email=mick@lpgp.com&x_country=US&x_ship_to_first_name=Michael&x_ship_to_last_name=Natco&x_ship_to_address=XXXXX XXXXXXXX-XXXX Road&x_ship_to_city=Burton&x_ship_to_state=OH&x_ship_to_zip=44021&x_ship_to_country=US&x_ship_to_phone=XXX-XXX-XXXX&x_ship_to_fax=&x_recurring_billing=NO
Full Response: 3::1::270::Line item 1 is invalid.::::P::0::d9646696afaf1241fe8d::1 2 Horse Ladies Black Long Sleeve Tee (730)::31.74::CC::auth_capture::::Michael::Natco::::XXXXX XXXXXXXX-XXXX Road::Burton::OH::44021::US::XXX-XXX-XXXX::::mick@lpgp.com::Michael::Natco::::XXXXX XXXXXXXX-XXXX Road::Burton::OH::44021::US::1.29::::6.95::FALSE::::CF43FF9DC265E3D496C84EDD5297E1E6::::::::::::::::::::::::::XXXX1460::::::::::::::::::::::::::::::::::::::XXX-XXX-XXXX::

Since it's live I'm sorta desperate.
intuhorses.com

Mick

the error is:
Line item 1 is invalid


this means that there is invalid data (Most likely HTML code) in the product name or descriptions being sent to Authorize.net.

i see in the full request:
2 Horse Ladies Black Long Sleev<|><p>Classic 2 Horse design embroidered in Copper & Gold centered on the front of this comfortable 100% cotton long sleeve tee.</p>

that there are ,p> and ,?p> tags being included with the product description, these should be removed.

removed all<p> </p>

response is

Auth Net:
Full Request: x_login=4a3MKx24&x_tran_key=8e3P68cM7S6na6RR&x_version=3.1&x_invoice_num=d9646696afaf1241fe8dc9538905fa3f&x_test_request=0&x_method=CC&x_type=AUTH_CAPTURE&x_relay_response=FALSE&x_delim_data=TRUE&x_delim_char=::&x_customer_ip=205.178.182.166&x_amount=31.74&x_description=1 2 Horse Ladies Black Long Sleeve Tee (730)&x_line_item=730<|>2 Horse Ladies Black Long Sleev<|>Classic 2 Horse design embroidered in Copper & Gold centered on the front of this comfortable 100% cotton long sleeve tee.<|>1<|>23.5<|>YES&x_card_num=XXXXXXXXXXX&x_exp_date=XXXXX&x_card_code=XXXXX&x_email_customer=TRUE&x_tax=1.29&x_tax_exempt=FALSE&x_freight=6.95&x_first_name=Michael&x_last_name=Natco&x_address=XXXXXXXXXXXXXX Road&x_city=Burton&x_state=OH&x_zip=XXXXX&x_phone=XXXXXXXXX&x_fax=&x_email=mick@lpgp.com&x_country=US&x_ship_to_first_name=Michael&x_ship_to_last_name=Natco&x_ship_to_address=XXXXXXXXXXXXXXX Road&x_ship_to_city=Burton&x_ship_to_state=OH&x_ship_to_zip=XXXXX&x_ship_to_country=US&x_ship_to_phone=XXXXXXXXXX&x_ship_to_fax=&x_recurring_billing=NO
Full Response: 3::1::270::Line item 1 is invalid.::::P::0::d9646696afaf1241fe8d::1 2 Horse Ladies Black Long Sleeve Tee (730)::31.74::CC::auth_capture::::Michael::Natco::::XXXXXXXXXXXXX Road::Burton::OH::44021::US::XXXXXXXXXX::::mick@lpgp.com::Michael::Natco::::XXXXXXXXXXXXX Road::Burton::OH::44021::US::1.29::::6.95::FALSE::::CF43FF9DC265E3D496C84EDD5297E1E6::::::::::::::::::::::::::XXXX1460::::::::::::::::::::::::::::::::::::::XXXXXXXXXXXXX::

I removed all the p tags in the db. When I go back into admin and choose "Update Product" if I view source there, the descriptions are wrapped in p tags.
If I than remove them, update and than come back and view source again, they're still there.
Is this normal?

Could % and & in my long description be a problem.

I have my long description in a table

Mick

Any thoughts on this?

Mick

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.