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Image resizer works on 1 sites but not on another site

Thread began 8/13/2011 7:29 am by Nathan69474 | Last modified 8/18/2011 10:53 am by Nathan69474 | 1496 views | 2 replies |

Nathan69474

Image resizer works on 1 sites but not on another site

Hi I have a very annoying bug with the image resizer.

I am developing 2 sites at the same time, using just about a full set of WA tools. The structure of sites is identical, only difference being re-skinning the css colour scheme (and the actual content is completely different).

on 1 site the image resize works on the other it doesn’t.

The site that doesn't work had to go live yesterday so I have had to create multiple size versions of the same images manually.

When I view the source code on the site that doesn’t work this is what it says ...
<img src="" alt="show correct alt text and revised height width are correct" height="149" width="220"> ... image width being resized from 800px wide

The alt text and resized vales are correct, but the src”” is blank.

On both sites, this is the resize source code, images being resized from 800 pixels wide to a 220 thumbnail and a 650 main image.... I have only copied the 220 code example below...

<?php
if(TRUE){ // Begin Cached Resized Image: ImageCacheInstance_1310290027823
ob_start();
?>
<img src="images/subfoldername/imagename.jpg" alt="image alt text" width="220" height="" />
<?php
echo(getCachedResizedImageHTML(ob_get_clean(), "_cache", "proportion", "", false));
} // End Cached Resized Image: ImageCacheInstance_1310290027823
?>

I have added a forward slash in the src, but I get the full size image
<?php
if(TRUE){ // Begin Cached Resized Image: ImageCacheInstance_1310290027823
ob_start();
?>
<img src="/images/subfoldername/imagename.jpg" alt="image alt text" width="220" height="" />
<?php
echo(getCachedResizedImageHTML(ob_get_clean(), "_cache", "proportion", "", false));
} // End Cached Resized Image: ImageCacheInstance_1310290027823
?>


The _cache folder permissions the same on both sites.
_cache 0777
images 0755
subfoldername

The only thing I can spot is that on the site that shows the resized image, the folder structure on the server is ...
_cache/images/subfoldername/proprortion/imageresizedfolder/imagename.jpg

Whereas on the site that doesn’t work only the images/ folder is created ... ie _cache/images/

The subfoldername and then proportion file structure doesn’t create itself.

Both sites are on the same server etc ... in effect everything is identical.

On the non-working site I have repeated the image resizer start->finish process several times, I have changed the cache folder / I have tried manually creating the folder etc etc etc .... I have 'characterset' checked the coding line for line, character for character to check for any typos. I have seriously tried ever possible combination to fix it, including starting from scratch etc etc

Words of assistance will be greatly appreciated. There is clearly a permissions / auto folder creation issue. However why does it work on 1 site but not the other ... both are identical in every shape from the html coding to the hosting structures etc etc etc. Both are on a dedicated server owned by myself, so there is no issue with 'your' host may not allow.

Thanks
Nathan

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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Nathan69474

First of all many thanks to Dani Chankhour for helping me to identify and fix the problem.

Obviously from that sentence you can tell Image Resizer works as per the WA sales pitch !

I feel a couple of lines to explain the issue may help others.

I have a plesk interface to my hosting accounts, I am no means an expert with Plesk, but I do know 'what I need to know' to run my sites.

So for those using Plesk as ther interface to their hosting accounts, go to the hosting set up for the domain and looked at the: PHP support (run as apache, PHP 'safe_mode' on ) ... make sure the safe mode is NOT TICKED.

On my working site it was unticked on the none-working site it was tick, removing the tick it all worked perfectly.

and as proof .... www.ratpack.biz

Once again Thanks Dani ..... Web Assitance worthy of the name WebAssist !!!

Thanks
Nathan

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