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Unknown column 'GroupingID' in 'order clause'

Thread began 7/22/2011 12:37 am by anitah355532 | Last modified 7/22/2011 4:54 pm by Ray Borduin | 1885 views | 5 replies |

anitah355532

Unknown column 'GroupingID' in 'order clause'

Hi,

I sucessfully added 15 products with only the occassional glitch, but now I can't add any products without getting the error "Unknown column 'GroupingID' in 'order clause'" which screws up the admin area, and sometimes the site iteslf.

All the products I'm setting up have Advanced Options and Simple Options.

Every time I enter the fourth Advanced Item in a new product it kills the product results area in admin (StoreManager) on the page where the product resides.

The page becomes white with no formatting, the products are there though, and the error message is at the bottom.

It also does the same thing on the actual web site - losing the formatting that is.

Having battled with this for several hours I am at a loss how to resolve this. I've deleted the problem options - created new ones - deleted the whole product - created a new ones with different names ...

I've looked in the database and can't see any obvious problems there.

Can you assist me please?

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Ray BorduinWebAssist

What version of powerstore are you using? What page are you on when you see the error?

If you attach a zipped copy of the .php page causing the problem I can try to find a solution.

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anitah355532

Unknown column 'GroupingID'

I am using version 4.5 - the page is products_results.php in the admin area.

I've attached a screen print of what the page looks like when it screws up and a zipped copy of the page itself. This only occurs on the page where the "damaged" product appears. The previous | next products_results pages look perfectly fine.

Here's the process that made the page screw up:

Entered a new product - gave it a name, price, picture, description and selected categories.

Entered Advanced Options - up to the third entry everything is fine
then on the fourth entry - the admin product_results goes haywire (only on the page that this new product appears).


To get everything to look normal again I have to remove the Advanced Options on that particular product.

Attached Files
products_results.zip
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Ray BorduinWebAssist

I don't see what would cause this... I've opened a support incident so that we can have an engineer debug this with you over the phone.

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anitah355532

I am in New Zealand and it is now Saturday 8.30am.

Where are you, and what time is it there?

Can you please let me know what your support hours are, and do you work weekends?

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Ray BorduinWebAssist

We don't work weekends. It is 5pm for me at 9am for you, but we also have engineers in California where it is only 2pm now. So, you will likely get support early in your day, before noon anyway and for us it will be the day before later in our day.

With people in vastly different time zones we usually like to get Skype contact information. That way you can see when we are both online and ping us with IM when you are available. This way even when there is a small window of overlap we can usually catch it.

Update the support incident with your Skype contact information and the engineer that takes that incident will add you to his contacts. Then look for him probably first thing in the morning on your Tuesday and you can coordinate a meeting at that time.

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