Technical Support Ticket # 102695
Sorry to be a nuisance but your support department was looking into this ticket and the last I heard from WebAssist was that an engineer needed to phone me. I've given two times to phone but have heard absolutely nothing.
I updated the ticket an hour ago but have still heard nothing and in two hours you shut for the day. I won't be available tomorrow and then it's the weekend. In the meantime I have work to do and can't until this issue is resolved.
I really would appreciate some contact re this issue.