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Error installing SecurityAssist 2

Thread began 5/26/2011 7:31 pm by Larry | Last modified 6/03/2011 1:28 pm by Jason Byrnes | 1335 views | 8 replies |

Larry

Error installing SecurityAssist 2

I just purchased the SecurityAssist 2 extension, when trying to install the new version, I receive the following message,

"This extension requires the following products:
Dreamweaver 10 or greater
The extension will not be installed."

I then click on "ok" as that is the only option I have.

I should mention here that I own just about every extension from WebAssist along with most of the Pre-Built PHP Solutions.

I did uninstall SecurityAssist version 1 before trying to install SecurityAssist version 2.

I have also deleted the "WinFileCache.dat" file.

My operating system is Windows Vista Home Premium, running Dreamweaver CS3, which are both included in the system requirements for using/running SecurityAssist version 2.

Any and all help/information as to why I can't install SecurityAssist version 2 are greatly appreciated.

I have included two screenshots with this post.

Thank you

Larry


I just wanted to add here that I also tried installing SecurityAssist 2 on my laptop, which is running the same operating system and the same version of Dreamweaver, which is CS3 without any luck, the same exact message appears, and I cannot install this extension.

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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Larry

Hi Jason,

Thank you for the prompt reply, I did login to my support history, but did not see any support ticket for this issue. Am I missing something?

Larry

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Jason ByrnesWebAssist

should be there now.

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Larry

Thank you Jason, I have updated the information asked for, I will now wait for a response.

Larry

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FrankJay

Please share results

Hi Larry,
I too am experiencing the same problem and will highly appreciate you posting the results of your support ticket. Thanks

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Larry

Hi Frank,

Did you get any help or an answer to this yet. Jason helped me through my support ticket, the answer was downloading a new extension that Jason provided.

I see I am not the only one that had this issue.

Larry

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gjy5199349551

Hi All

I too had purchased SA2 expecting it to work with my CS3 install and though it installed correctly with CS4 the older version presents errors. I submitted a bug ticket and was directed to post here as well, so here I am.

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

Sign in to reply to this post

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