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Error Starting Floater help

Thread began 5/26/2011 12:56 pm by doug425125 | Last modified 6/07/2011 10:34 am by Jason Byrnes | 3319 views | 18 replies |

doug425125

Error Starting Floater help

I just upgraded Security Assist to version 2. I am relatively new to the Super Suite, but have set up data pages with the help of Data Assist, and great support from Jason. I created my own SQL table for login purposes with 4 fields (user_id, name, email & password) I input the info into the tables for the users, and then ran Security Assist 'Create Security Pages'. After choosing 'new from blank', I selected the table that I had created, and assigned the fields to the Database Settings. I then went to the 'Manage Pages tab and deleted all pages except the Log In and Log Out pages. I just want a very simple form for pre-determined users that already have their passwords set for the admin data pages on the site. After setting the min and max characters, I clicked OK, and then saved the preset, clicked OK again and received this error:

"Error starting floater:
Process type "undefined" not found"

I'm sure I've missed something fundamental here, but don't have much experience yet with this process, so any help would be appreciated.

Thanks

Doug

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Jason ByrnesWebAssist

did you have security assist 1 installed previously?

if so, did you uninstall V1 before installing V2?

you should always uninstall the previous version from the extension manager before installing a newer version.


try delete the Dreamweaver Cache file from the users configuration folder:
common_installation_issues.pdf


then uninstall security assist 2 from the extension manager and reinstall it.

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doug425125

Removing Previous Extension

I did remove Security Assist Version 1 with the Extensions Manager before I installed the newer version. I had not used the original version 1 at all. I'll follow your instruction though, and get back to you. Thanks..

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doug425125

No Change

Hi Jason
The same error message came back. I followed your instructions, removing the cache file then the extension, then reinstalling. Thanks.

Would it help if I removed the Cookies Toolkit (Version 3.1.3) that was installed with the initial Super Suite extensions, and I assume a part of, or at least included with the first version of Security Assist?
.. or is this the same version that comes with Security Assist 2?

Doug

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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doug425125

Thanks

Thanks for the help Jason..

Doug

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david390068Beta Tester

I too am having this exact same issue.

Any resolution?

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doug425125

Moving Forward, Slowly

Hi David
I have been able to move forward slowly. I couldn't wait any longer for an engineer's response to my support ticket to help out, and I'm sure they are busy, so I basically started from scratch with the portion of the website that needed the database function pages. I kept the rest separate. (I had already completed most of my client's site, with the exception of the support section) There was most likely some corrupt or missing data on a page somewhere in one of my files when I encountered the problem, possibly from a crash/freeze of Security Assist 2 when I first implemented it, but rebuilding allowed Security Assist 2 to work properly. I decided to allow Security Assist 2 to create my SQL table from the Simple Registration template, and then just disabled or deleted the fields or pages that I did not want, within the Wizard. I kept the registration page, log in, and log out. I then registered the users myself through the registration page, so only the few admin support staff would have access to editing of the database. I was able to create a separate admin folder and public folder for the Data Assist pages and then apply separate rules through Security Assist 2 to the admin and public pages.

I'm learning slowly, and have had help from Jason where there was an apparent solution. I have had some progress using the tutorials, but many of my specific queries seem to be difficult at times to find answers for, or at least direction, so I will continue to use the forum resource and keep asking questions. When I have understood the procedure for setting up the elements in both Data Assist and Security Assist, they are amazing time savers, or at least will be :) I noticed that you are a beta tester, so you will probably have much more knowledge and experience in general with the WA extensions, so forgive me if I have blabbered on here.

Hope that helps a little.. now I have to figure out how to create more complex search pages with multiple keywords..

Doug

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david390068Beta Tester

Thanks Doug. I appreciate it. Unfortunately, I already have my tables setup. :( Have seen any resolution on your side from the support team?

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

Sign in to reply to this post
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