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manage galleries not working!

Thread began 5/19/2011 2:15 pm by msummers194171 | Last modified 10/14/2011 4:25 pm by Jason Byrnes | 3019 views | 15 replies |

msummers194171

manage galleries not working!

My PS4.01 store has several galleries that are used on product pages. Of these only one was entered by me (the other two were set up by the client). Up until that time, my gallery was working and displaying well. Now, when I go into the store manager, and bring up the galleries page, I can see the gallery names listed there, but when I try to Edit This Gallery, I get a blank page, and this is true for ALL the galleries. The page link is like this -

managegallery.php?name=the-gallery-name

and the page that loads is completely blank, with an empty view source (obviously a coding error on the page). I'm sure that this was once working, but no longer.

Where should I start investigating what's happening here?

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Jason ByrnesWebAssist

on the managegallery.php page add the following code at line 1 to turn on error reporting:

php:
<?php

error_reporting
(E_ALL);
ini_set('display_errors','on');
?>
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msummers194171

Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at /home2/harveyhu/public_html/shop/admin/managegallery.php:5) in /home2/harveyhu/public_html/shop/WA_SecurityAssist/Helper_PHP.php on line 5

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Jason ByrnesWebAssist

see this post for details on the headers already sent error.

showthread.php?t=19285


when you look at the link for the gallery, what is the name of the gallery in the link? Does the gallery name contain special characters? This may the cause of the issue, if so, you may need to edit the gallery name in the database.

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msummers194171

Jason - I don't see anything obvious there. Line 5 in Helper_PHP.php is at the beginning of a large code block, so I'm pretty sure that's not it. Here's lines 3, 4, 5, and 6 -

<?php
if (!isset($_SESSION)) {
session_start();
}

The gallery names are pretty vanilla - words and spaces is all.

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Jason ByrnesWebAssist

the key to the error message is:
output started at /home2/harveyhu/public_html/shop/admin/managegallery.php:5


it is saying that the output causing the issue is around line 5 of the managegallery.php poage.


most likely it was caused by adding the error reporting code and leaving a trailing space after the closing php tag:
"?> "

on line 4.

this is illustrated in the second screen shot of the post I linked to.

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msummers194171

Dang - you're right.

OK - I have removed that trailing space. Now I'm back to the completely blank page, although the error reporting block is still on the page (now minus the nasty trailing space).

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Jason ByrnesWebAssist

from message 4:


when you look at the link for the gallery, what is the name of the gallery in the link? Does the gallery name contain special characters? This may the cause of the issue, if so, you may need to edit the gallery name in the database.

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msummers194171

Nope - all galleries contain only letters and spaces. No special characters.

What's puzzling is that it *DID* work, obviously because the first gallery has 20 images in it. The next two galleries have 0 images each. Could that be a problem?

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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