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Installation issues

Thread began 5/04/2011 7:31 am by Willi Schneider | Last modified 8/04/2014 10:50 am by Jason Byrnes | 4045 views | 17 replies |

Willi Schneider

Installation issues

Hi WA team

I've tried to install PowerMessenger on my server, however the diagnostics tells me, I would need PHP 5.2.3. I have PHP 5.1.6 running on my server.
I've then manually changed line 18 of diagnostic.php from:

html:
//php version
$suffecientPHPVersion = false;
if (strnatcmp(phpversion(),'5.2.3') >= 0){
$suffecientPHPVersion = true;


to

html:
//php version
$suffecientPHPVersion = false;
if (strnatcmp(phpversion(),'5.1.6) >= 0){
$suffecientPHPVersion = true;



So the installation went smooth, more or less. After manually creating the db-tables and changing some of the parameters in the MySQL-Connection file (set names utf-8), as well as setting the right folder permissions, I could finally login.

However, I can't create new mailings. The solution does not work for me.

I've asked for a refund, as my server obviously doesn't meet the requirements, but WA sales team asked me to post in the foruns to possibly get this solved.
For your info: The system requirements on the PowerMessenger page only asks for:

  Hosting requirements

  • PHP 5+
  • MySQL 4 or MySQL 5
  • Linux and Windows hosts supported

  


So, if this could be fixed, that would be o.k. for me. Otherwise, I would really get this refunded.

Greetings Willi

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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terry370125

Similar installation issues with PHP

I too purchased PowerMessenger and cannot get past the diagnostics that PHP 5.2.3 is required. PHP 5.2.1 is running on my server, and my host says that he will upgrade to 5.3 at some point in the future. So at this point, I'm stuck until my hosting service decides to upgrade. Is there a way around the requirement for 5.2.3, or can I get a refund?

Thanks,
Terry Montgomery

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Jason ByrnesWebAssist

In addition to the change that Willi noted in his initial post on line 18 of diagnostic.php you would update the Connections/PowerMailerConnection.php file and add the code to the top of the page:


php:
<?php

if (function_exists('mysql_set_charset') === false) {
//Note: This function requires MySQL 5.0.7 or later.
function mysql_set_charset($charset$link_identifier null)
{
if (
$link_identifier == null) {
return 
mysql_query('SET CHARACTER SET "'.$charset.'"');
} else {
return 
mysql_query('SET CHARACTER SET "'.$charset.'"'$link_identifier);
}
}
}
?>




that should fix the problem in older versions of PHP.

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lesMatthews

Regarding upload folder

In the Getting Started Guide, Step 1 (Upload the files) reads: "With PowerMessenger, the first step is to upload all these files to your live server. It is recommended that you copy all the PowerMessenger files to the root of your current website".

Why would these files be placed in the root? Surely, you realize that almost every site to which this would be added already has a file named index.php in the root and overwriting would be undesirable.

If I put it in a folder named "pmessenger" or something similar though, then that folder will contain WA_DataAssist and WA_SecurityAssist folders, which will also reside elsewhere if other WA solutions are deployed to the same site.

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Jason ByrnesWebAssist

That is a mistake in the getting started guide.

It is a good idea to upload each solution pack to a sub directory of the remote site.

If you are using the solution pack files in Dreamweaver though, you will need to have the solution pack files at the root of the Dreamweaver site so Dreamweaver will recognize the templates folder properly.

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lesMatthews

OK, thanks Jason. I have another question though.

Some of the folders and their contents within Power Messenger duplicate already existing folders, which are in the root, due to prior install of other WA products -- specifically, Power CMS Builder.

Would it be good practice to place only the top-level (root) files in Power Messenger into its own folder and place all PM folders in the root, and then adjust the paths from the files to the supporting files by adding "../"?

I'm thinking it would be undesirable to have duplicate folders and files, ie. both "/WA_DataAssist" and "/pmessenger/WA_DataAssist".

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Jason ByrnesWebAssist

No, you will need to keep the duplicated folders as they are or the solutions will not work without hand editing each file to change the path it is looking for the helper files.

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lesMatthews

Originally Said By: Jason Byrnes
  No, you will need to keep the duplicated folders as they are or the solutions will not work without hand editing each file to change the path it is looking for the helper files.  

I created a folder called 'pmessenger' and uploaded all folders and files into it. When I navigate to the folder, the setup launches and the initial diagnostics are passed.

There is a file path error, however, on the next step (license verification). I receive the error pasted below.

Framework file not found: ../../../../../pmessenger/Templates/install.dwt.php

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engineer372328

Installation question

Hello,
I tried to follow the Power Messenger Getting started guide and it directed me to point my browser to "http://www.[yourdomain.com]/PowerMessenger".

I couldn't find the .../... Power Messenger item; I suspect that I need to go to the subdirectory called "install_pm". Is this correct?

I did upload all the files and folders from the zip file of Power Messenger up to the root directory of [mydomainname.com].

Please advise me on this topic.

Thank you!

engineer372328

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