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No test or spam test email sent

Thread began 4/28/2011 4:20 pm by mrobben375515 | Last modified 9/19/2011 1:56 pm by Jason Byrnes | 4006 views | 24 replies |

mrobben375515

No test or spam test email sent

I tried "Get Spam Report" and "Send Preview" but neither works. When I click the buttons nothing happens. I tried in IE and FF.

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Jason ByrnesWebAssist

Who is your host?

Double check the settings you are using for the SMTP server.

make sure to use a valid email address from your domain for the from email address settings.

you may need to check the Use Additional Email Parameters option in the settings panel to.

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mrobben375515

We're using GoDaddy, and I have smtp.secureserver.net as the email server. Even when I check the "Use Additional Email Parameters:" nothing happens. And by that I mean the page doesn't refresh, there's no loading bar, nothing. So I thought maybe I was missing a js or php file that was supposed to submit the test email, but I checked and the site has all of the files up there. Anything else you can think of? I'll give you the credentials if you open up a private ticket.

Thanks

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Jason ByrnesWebAssist

here are some updated files that should correct the issue, place them in the webassist/email folder.

Attached Files
Archive.zip
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mrobben375515

there was no webassist folder in the original PowerMessenger zip file I downloaded, is there anything else I need in that folder? When I sent the email it gave me a really weird email message from an email address I've never specified in the setup. It was in this form... username@"a whole string of numbers/letters".secureserver.net. And then there was no preview message below it, just a blank email with no Subject.

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Jason ByrnesWebAssist

the webassist folder is created after you run the install script.

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mrobben375515

Gotcha, well it's still not working. I mentioned the details in the last post, but the email preview comes from a different email address than the one specified, there is no subject even though I typed one in, and there is no message in the body.

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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wreilly338124

Same Problem

I am having the same problem with a test site setup on Godaddy so I am looking forward to a solution.

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ericmartin336257

Me too ...

Originally Said By: mrobben375515
  I tried "Get Spam Report" and "Send Preview" but neither works. When I click the buttons nothing happens. I tried in IE and FF.  



I too get the message "An error occured while attempting to send an email to the spam check service. Please check the reply address."

Following this thread I called the hosting company and they confirm that Safe Mode is off.

So now what?

I think (just a guess) that using my SMTP I need to validate with a password when sending through this method.

I went to setup to see about Additional E-Mail Parameters. Only the checkbox works. Nothing happens .. no additional features. I downloaded the program a week ago so if any additional files were needed I assumed they were part of the download. However .. I still checked. All of the files in the Archive zip file were already in the folder (so I did nothing).

Or

The message "Please check the reply address" .. I see a "default email from" but none of the setup fields actually say "reply address". Am I missing a setup field somewhere perhaps?

Help?

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