close ad
Databridge V2 with MySQLi support IS Now Available!
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

No Mails sent AND Internal Server Error

Thread began 4/28/2011 7:13 am by ken278347 | Last modified 5/12/2011 9:22 am by Jason Byrnes | 2011 views | 13 replies |

ken278347

No Mails sent AND Internal Server Error

I have just installed and tried to use Powermessenger
Everything seems to be set up fine but I have a few problems.

1. No emails are ever received but PM says there are processed OK
Previews, email verification, mail shots, or Spam reports nothing

2. Any time i try to use the users_registration.php to record a new user the following error occurs, although the user does get added to the database.

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.


Regarding my installation

I have uploaded the files with Dreamweaver as recommended and CuteFTP and neither seemed to make a difference.

I assume that contrary to your instructions the files in the /PowerMessenger Files/ directory of the Zip should be uploaded to a /PowerMessenger subdirectory in the root (in my case /public_html/) and not directly into the root.

In the settings I have used 'mail.XXXXXXX.co.uk' as my mail server as well as leaving it blank neither seemed to make a difference.

I have checked via FTP program that the directory and file exist, and they do.

I have NO problems sending emails through a contact form via my site using PHP. So my server is able to send via the mail command.

The installation procedure showed no errors in database or other config

I am hosting on a reseller package so I have control over any settings.

ALL my other Webassist products work perfectly so I can only guess this is a tiny setting somwher that is stopping the mail getting out


Regards

Sign in to reply to this post

Ray BorduinWebAssist

I have opened a support incident so that we can look into this with you directly.

Please update the incident with a good phone number where we can reach you and I'll call you directly.

Sign in to reply to this post

lesMatthews

Upload to root?

Do the files really need to be uploaded to the root? I already have a file named css/style.css; I already have an images folder. Can't the power messenger files be isolated?

Sign in to reply to this post

Ray BorduinWebAssist

You can move all of the files into a subdirectory, but Dreamweaver and webassist extensions won't recognize the database and server behaviors if you want to do any additional edits in Dreamweaver.

Sign in to reply to this post

lesMatthews

Originally Said By: Ray Borduin
  You can move all of the files into a subdirectory, but Dreamweaver and webassist extensions won't recognize the database and server behaviors if you want to do any additional edits in Dreamweaver.  


Meaning that the intent is for the Power Messenger file named "index.php" to overwrite my site's home page????

Sign in to reply to this post

WALLIEDIRT53897

I'm getting that same error. Was there a fix?


Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Sign in to reply to this post

Ray BorduinWebAssist

What page do you get the error on?

"The server encountered an internal error or misconfiguration and was unable to complete your request. "

This error could be anything, but if you can tell me when and where it occurs I might be able to give you some clues to the possible cause.

Sign in to reply to this post

WALLIEDIRT53897

Yes sorry for the delay out on business.

Right after someone makes an account I get the 500 Internal Server Error

xxxxxx.com/PowerMessenger/users_registration.php?accesscheck=%2FPowerMessenger%2Fusers_profile.php%3F is the address I guess it should go to. Installation was a cakewalk and had NO errors or issues so I don't know what I could of done or didn't do for that matter.

Anyways the account goes through as I see it in the Admin as a user. I can even sign in but I do not get an email saying that I signed up.

Thanks

Sign in to reply to this post

Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

Sign in to reply to this post

Ray BorduinWebAssist

You can define your Dreamweaver site as a subdirectory of your main site and not overwrite your index.php page... you can also rename or delete the powermailer index.php page since it is not necessary.

Sign in to reply to this post
loading

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...