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A couple issues I am having with the new PM

Thread began 4/28/2011 12:51 am by a2d | Last modified 4/28/2011 10:44 am by Ray Borduin | 1324 views | 7 replies |

a2d

A couple issues I am having with the new PM

I purchased PM. Great new product. Thanks. Just need to get it to work for me, :)

Here are my steps and problems:

I downloaded and installed 4 times because I thought there was just an error on my end. Downloaded new from webassist too in case files were corrupted.

I uploaded to my hosting account (through Godaddy.com) and it installed successfully all 4 times.

The issues I am having are:

1. Editing theme option not showing. Says change and edit theme but does not edit like Powerstore 4 does. (attachment 1)

2. My main issue is emails are not sending. I tried 2 tests and no go. I am using Godaddy hosting. Emails say they are sent in admin section, but none of the 4 different email addresses have received them yet (attachment 4)

3. The use additional email setting check box when checked does not do anything. It also gives a blank hint box too (see attachment 2)

4. Is there an option to add a field only for customers email address to be entered then a subscribe button rather than have each person complete numerous fields if they want to be added to a newsletter. I know I wouldn't complete all those fields just to be added to a newsletter. see attachment 3. after the person clicks subscribe they are pushed to the page for their name, address, etc.

I would also ask that the CAPTCHA be added to the simple forms too. A ton a spam bots get by and register. I wouldn't mind having using the simple form with a captcha, but not a big deal to use the full one.

users_registration.php

Thanks in advance.
Ernie

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ken278347

from teloade

Sorry to get your hopes up this is not a reply from WA

I am having the same problems as you as seem to be a few others

Can you add users via PowerMessenger/users_registration.php or do you get an internal server error.

I thought it may help WA admin to pinpoint the problem if we are all breaking in the same way.

Good luck

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a2d

Originally Said By: ken278347
  Sorry to get your hopes up this is not a reply from WA

I am having the same problems as you as seem to be a few others

Can you add users via PowerMessenger/users_registration.php or do you get an internal server error.

I thought it may help WA admin to pinpoint the problem if we are all breaking in the same way.

Good luck  



Ken,

I am not getting any errors. All seems to be running properly and I can add users without any issues. My only issue, the most important, is those users not receiving the emails.

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Ray BorduinWebAssist

The godaddy server should be set to:

smtp.secureserver.net

Go daddy will not send emails with a FROM that includes: yahoo.com, hotmail.com, gmail.com

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a2d

no resolution yet

Ray,

Updated the email server as you suggested and no go still. See my attachments. I whited out the serial # and the name on the image, but the info is there.

I am using the email address associated with the hosting account and domain, i.e. support@trainaccidents.org so no free account being used.

Any other suggestions/ideas?

Thanks
E

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Ray BorduinWebAssist

I have opened a support incident so that we can look into this issue with you directly.

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Ray BorduinWebAssist

1) Design editing is not an included feature like in powerstore. You would need to edit designs by hand in the webassist/themes/ folder.

2) What did you use as the email FROM address? What did you configure as your smtp server in the settings page? GoDaddy has specific requirements for those fields.

3) The empty hint box sounds like it could be a bug. I don't think that box needs to be checked for GoDaddy.

4) The simple and complete forms are the only ones available. You could edit the form and add the CAPTCHA from the complete form to the simple one using the Webassist Form Toolkit extension or by copying and pasting the required code.

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a2d

Response to Ray

See my answers below in all CAPS Ray. Thanks for responding. My big issue is with #2. No emails are being received. I have 5 users added and no one is receiving. If you could help with getting me up and running and let me know what I am doing wrong or if I need to call Godaddy for a different smtp address (but this is the one in the email admin - see attachment #5) or whatever would be appreciated. Thanks again.

1) Design editing is not an included feature like in powerstore. You would need to edit designs by hand in the webassist/themes/ folder.

(THANKS)

2) What did you use as the email FROM address? What did you configure as your smtp server in the settings page? GoDaddy has specific requirements for those fields.

(I USED THE (GODADDY ACCOUNT) EMAIL ASSOCIATED WITH THE HOSTING ACCOUNT, BUT A SUB-DOMAIN, I.E. THE DOMAIN IS TRAINACCIDENTS.ORG AND I USED AN EMAIL WITH THE DOMAIN MCELDREWLAW.COM INITIALLY AND IT DID NOT SEND. I CREATED AN EMAIL ACCOUNT WITH THE TRAINACCIDENTS.ORG DOMAIN AND STILL IS NOT SENDING. I ADDED THE GODADDY SMTP SERVER : smtpout.secureserver.net AND IT IS STILL NOT SENDING. IT LOOKS LIKE IT IS SENDING IN THE ADMIN PAGE AND GOES THROUGH THE STEPS BUT NOT MOVING OUT. I ALSO JUST TRIED IT WITH A GMAIL ACCOUNT USING THE SMTP - smtp.gmail.com AND HAD NO LUCK IN ANY EMAILS BEING RECEIVED.)

3) The empty hint box sounds like it could be a bug. I don't think that box needs to be checked for GoDaddy.

(OK, NO PROBLEM)

4) The simple and complete forms are the only ones available. You could edit the form and add the CAPTCHA from the complete form to the simple one using the Webassist Form Toolkit extension or by copying and pasting the required code.

(OK, THANKS)

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