Can't remove security question

I have the contact form working ok. there are two glitches.

1) If 2 of us verify the captcha code and security question and we are certain we have it correct, the form will still return a "did not provide correct answer" message on random tries. This happens with some frequency. We are certain the answer and the capthcha code are correct but it gets rejected.

2) I have followed the instructions to remove the security question form contactus.php. I have gone through this several times. It seems straight forward and understandable. After I've removed the indicated sections of code and uploaded the new/revised contactus.php file, it loads ok but it won't display the thank you page or send the info to us.

Any ideas on how to make this work better? Thanks for any help.

Can you send a copy of your page so I can examine the code and a link where i can try to reproduce the issue.

Here is a link to the form on the site.
contactus.php

I have attached a .txt version of the contactus.php file I'm using on the site. Please let me know if I can provide anything else. Thanks for your help!

I am not able to reproduce the problem with validation failing.

I just sent through 10 test messages without causing a validation failure.


to remove the security question, delete the following code blocks:
line 200:

var sprytextfield4 = new Spry.Widget.ValidationTextField("sprytextfield4", "none", {validateOn:["blur"]});

line 157 - 174:

<label for="Security_code" >

      <?php require_once("WA_ValidationToolkit/WAVT_CaptchaSecurityQuestion.php"); ?>

    </label>

    <br />

    <span id="sprytextfield4">

    <input name="Security_question" type="text" class="inputValue" id="Security_question" onblur="if (document.getElementById('securityServerError')) document.getElementById('securityServerError').style.display='none'" maxlength="40" />

    <span class="textfieldRequiredMsg">Your answer was not correct.</span></span>

    <?php

if (ValidatedField("contact","contact"))  {

  if ((strpos((",".ValidatedField("contact","contact").","), "," . "5" . ",") !== false || "5" == ""))  {

    if (!(false))  {

?>

    <span id="securityServerError" class="textfieldServerError">Your answer was not correct.</span>

    <?php //WAFV_Conditional contact.php contact(4:)

    }

  }

}?>

    <br />

line 18:

$WAFV_Errors .= WAValidateLE(((isset($_POST["Security_question"]))?strtolower($_POST["Security_question"]):"") . "",((isset($_SESSION["random_answer"]))?strtolower($_SESSION["random_answer"]):"") . "",true,5);

Thank you Jason. I'm not sure why we were having the validation problem. The other person involved was getting the same trouble on his computer while at home and traveling. I was having the trouble on both of my computers. We would answer the captcha and the security question definitely correctly. But, on a semi regular (but random and not all the time) basis it would not be accepted. I just tried twice and it validated correctly both times. Not sure what to say but thanks for testing it.

I was successful in removing the security question. On my previous tries I was leaving out the last step "delete line 18". I guess i needed to scroll down to see it or something. I have removed it now and tested the form and it validates correctly and returns the thank you page. I feel kind of stupid......

Thanks for all of your help!!

I cant say why the validation was failing for you, it may have been that one of the other fields, like email was not correct. Without being able to reproduce it though, it is impossible to say what the cause is or was.

glad to hear the security question removal was successful.