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Email Contents

Thread began 4/25/2011 8:08 pm by mora398588 | Last modified 12/20/2011 9:17 am by sabastian130416448 | 1793 views | 8 replies |

mora398588

Email Contents

When I was testing the sending of any email from a form I just created, I noticed that the email was missing some of data the form included, such as the address 1 and address 2 data. All of the other data was present in the body of the email. What may be the issues I'm facing? Have there been other related issues?

I am using UE4 with current updates.

I have attached the email template for your review. The form I created and used for my test is at cu_registration.

Attached Files
cu_registration.zip
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Jason ByrnesWebAssist

the problem is that you have spaces in your form element names. For example:
<input type="text" id="Address 1" name="Address 1" autocomplete="off">


Form elements names may not contain spaces. The following rules should be followed when naming form elements:
1) Only Alpha numeric character can be used, the only exception is the underscore "_"

2) The first character must be a letter.

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mora398588

Thank you for your reply.

What you said made perfect sense. When I made the changes, the changes did not make any difference.

I noticed the the first and last name text fields also have spaces and the data is showing up in the email body.

At this point, I am back to square one.

You are free to view the form. I am sending you a copy of the file that contains the form.

the URL is in my last post.

Attached Files
cu_registration.zip
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Jason ByrnesWebAssist

make sure that your text boxes also have a value attribute:
<input type="text" name="Address_2" id="Address_2" value="">


you have many form elements in this for that are not properly named, for example:
<input name="Master's Certificate Program?" type="checkbox" id="MastersCertification" value="Yes">


you will need to fix all of them and use proper naming on all of them.

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mora398588

Jason, I went back and corrected my form elements. However, the email contents are still missing the address 1 and 2 information. Everything else is coming through fine.

I have provided updated file for your review.

Attached Files
cu_registration.zip
cu_registration_form.zip
waue_cu_registration_1.zip
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Jason ByrnesWebAssist

Testing your files on my server, the address 1 and address 2 information is being sent in the email properly.

make sure your updates are being uploaded to the server correctly.

I still see some bad element names in your form:
<input name="Master_Certificate_Program?" type="checkbox" id="MastersCertification" value="Yes">


your form element names may only contain letters and numbers. The only exception is the underscore character.

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mora398588

Jason, thank you for taking the time to test my files.

I went back to testing my files again, and still I am running into the same problem. The address fields are not showing up in the body of the email. I even tried using a new template in UE (Blank.php) to see if the template I was using previously was the problem. It did not make a difference - the address fields were left out.

Here is what I am uploading to my server:

1. mailformatting_php.php
2. waue_cu_registration_2.php (I updated the UE server behavior a second time to start fresh)
3. cu_registration.php (email template file)
4. cu_registration.php (actual web form)

Is there anything I am leaving out?

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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sabastian130416448

Hi Jason.

I am having the same problem and I tried all the steps that you layed out so far but still no luck.

This is the address to my thread where I have my files uploaded aswell showthread.php?t=24196

Hope we can find an answer cause this is driving me crazy.

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