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After 4.5 Update - Product Download Problem

Thread begun 4/23/2011 10:31 am by documech421157 | Last modified 6/07/2011 10:29 am by Jason Byrnes | 2335 views | 5 replies |

4/23/2011 10:31 am | #1 documech421157

After 4.5 Update - Product Download Problem

I just updated from PowerStore 4.0 to 4.5. So far, everything seems to work, but when I enter the "Download Center", every download product says "No File Found". I added a new download product, and it does the same thing. It correctly displays the product, and correctly shows how many downloads are left, but the download button is replaced with "No File Found." The product design page for each download product correctly shows the download file, and I can update the download file and it all seems to respond as before. The "No File Found" error is the only problem I've seen after the update, but since I only sell download products any help would be appreciated. Thanks.

4/25/2011 6:43 am | #2 Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

6/07/2011 7:07 am | #3 david390068Beta Tester

Any update on this?

Was there ever a resolution to this? I am having the same problem. Product uploads fine. But in download center shows no file found.

6/07/2011 8:27 am | #4 Jason ByrnesWebAssist

Here is an updated copy of the view_downloads.php file that should correct the problem.

6/07/2011 10:19 am | #5 david390068Beta Tester

Thanks Jason. I replaced the file. No luck. Same error.

6/07/2011 10:29 am | #6 Jason ByrnesWebAssist

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