can't activate my CSS Menu Writer

4/21/2011 4:26 pm | #1 gregnr74425201

I just tried to activate Css Menu Writer on my computer, and keep getting an error message saying my internet is not working. However, i checked, and my internet is working fine. I think the problem is with WebAssist's server. can this be fixed so that I can use the MenU Writer?

4/21/2011 5:35 pm | #3 AlaskaTomBeta Tester

I have been having the same trouble today, trying to activate html editor. I get the same error.
It hangs dreamweaver for a couple minutes, then comes back with that error.

I think they must be having problems, as I couldnt get the forums to load, or the site to load for a while. I even tried through a couple proxies, and still no luck.

I can get in to webassist.com now, and obviously the forums, but I still cannot activate.
There really needs to be an offline method of registration, in case something like this happens.

Tom

4/21/2011 6:12 pm | #4 Neil Beadle

Hey Guys,

The Support folks are out for the day, but i wanted to jump in and let you know that we have been fighting fires with the whole Amazon Web Services issues that has been affecting a lot of websites all day.

Things seem to be back up and running now, but we are still monitoring things.

We appreciate your understanding.

-Neil

4/21/2011 6:24 pm | #5 AlaskaTomBeta Tester

interesting. Thanks for the response.
BTW, going to webassist.com gives me a blank white page, however, obviously the forums work.
And YAY! I was finally able to activate HTML editor.

As a web hosting provider, I feel your pain, about putting out fires all day!

Good luck.

Tom

4/26/2011 8:44 am | #7 Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

Email me with all replies to this thread

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can't activate my CSS Menu Writer

4/21/2011 4:26 pm | #1 gregnr74425201