close ad
Databridge V2 with MySQLi support IS Now Available!
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

Time Out Adjust???

Thread began 4/19/2011 12:15 pm by swbgraphix | Last modified 4/20/2011 3:14 pm by Jason Byrnes | 1031 views | 5 replies |

swbgraphix

Time Out Adjust???

Hi Guys,
Noticing a new issue for one of my customers in the PS3 version. As they are entering copyin the CMS system the login time's out. It happens within 5-10 minutes. Is there a way to adjust the time out time? Is this a browser specific issue?

Thanks!

Sign in to reply to this post

Jason ByrnesWebAssist

session timeout is controlled at the server level, you will likely need to contact the host for help increasing the timeout length.

see the following for more details:
12812.htm

Sign in to reply to this post

swbgraphix

Thanks Jason. I thought it weird because I am not experiencing the same when I am logged into his site. He insists he's typing slow, but activity, but I am wondering. After reading the threads you submitted it doesn't seem that I can get resolution from sessions or cookies.

Sign in to reply to this post

swbgraphix

Jason, I was finally able to duplicate the error. I thought it was due to some miscellaneous code he had mixed into the HTML editor when copy / pasting from another site some text. But it has happened a few times now. It is not timing out on the login, it still remains logged in it is doing something else. I've attached a screen shot. When I hit view code it just shows the text in HTML code. I've searched the whole site for code that contains the error message and haven't even located it in the code??? Where is this producing from? Ideas??? (see attachments)

Sign in to reply to this post

swbgraphix

Update Jason, after the error message if I hit refresh, sometimes twice it asks do I want to send the form again, I reply yes, It pulls the page back up and asks again do I want to send the form again, I reply yes and the page is back up. And the content is intact. What?

Sign in to reply to this post

Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...