eCart drops Cart Contents

Every once in a while (like once every few months) eCart will drop the contents of the Cart.

That is, Store Cart Summary in Database works but Store Cart Details in Database fails.

Using ASP VB and the latest version of eCart 4.

The net result is a useless order (and one that doesn't even appear in our orders list -- we only find these by chance or if a customer asks where his order is).

What is causing this?

Like I said, it is rare but it has happened several times over the last couple of years.

Thanks.

I would look more to the sites host as it appears the cart session stored on the server is being dropped.

As ijs174940 suggests, it is most likely an issue with the server dropping the session.

When a session is created, a temp file is created on the server that holds the session contents. The server may be deleting the session temp file prematurely, thus destroying the session.

Thanks

That is what I suspected.

I've experienced other random session drops before.

I just found it odd that the drop was happening on occasion immediately after Store Cart Summary in Database and immediately before Store Cart Details in Database.

Once, and I would call it coincidence but the drop has occurred several times now at this exact point albeit still rare overall.

Will check with the host.

Without being able to reproduce it, I cannot think of any other cause then the session being dropped.