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Chart will not display after moving to IIS7

Thread began 4/12/2011 2:53 pm by jgibson402360 | Last modified 5/18/2011 1:19 pm by jgibson402360 | 6028 views | 19 replies |

jgibson402360

Chart will not display after moving to IIS7

Hello,

We just moved to a new server with IIS 7, windows Server 2008 (64 bit). The web charts will not display either for dynamic or static charts. I'm not sure if this is a setting in IIS or something else.

The error displayed is: DynamicWebCharts/Data/testChart_dataparser3.asp?

Do you have any instructions on how to set up IIS or any other tips/help?

Thank You,

Crystal Rouse

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Jason ByrnesWebAssist

can you send a link where i could see the problem to investigate the cause.

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jgibson402360

I cannot send you a link, it is on a secured site (https).

However I checked the log file under inetpub\logs\LogFiles\W3SVC1 for today's date.
I am getting these messages regarding Dynamic web charts.

2011-04-12 18:22:39 192.168.1.126 GET /Document_Archive.asp - 443 - 24.96.75.180 Mozilla/5.0+(Windows;+U;+Windows+NT+6.1;+en-US;+rv:1.9.2.16)+Gecko/20110319+Firefox/3.6.16 401 2 5 97

2011-04-12 18:22:39 192.168.1.126 GET /Document_Archive.asp - 443 SIMTECH\manager 24.96.75.180 Mozilla/5.0+(Windows;+U;+Windows+NT+6.1;+en-US;+rv:1.9.2.16)+Gecko/20110319+Firefox/3.6.16 200 0 0 897


2011-04-12 18:22:39 192.168.1.126 GET /DynamicWebCharts/open-flash-chart.swf data=DynamicWebCharts/Data/Document_Archive_dataparser2.asp? 443 SIMTECH\manager 24.96.75.180 Mozilla/5.0+(Windows;+U;+Windows+NT+6.1;+en-US;+rv:1.9.2.16)+Gecko/20110319+Firefox/3.6.16 304 0 0 52

2011-04-12 18:22:40 192.168.1.126 GET /DynamicWebCharts/open-flash-chart.swf data=DynamicWebCharts/Data/Document_Archive_dataparser1.asp? 443 SIMTECH\manager 24.96.75.180 Mozilla/5.0+(Windows;+U;+Windows+NT+6.1;+en-US;+rv:1.9.2.16)+Gecko/20110319+Firefox/3.6.16 304 0 0 64


2011-04-12 18:22:40 192.168.1.126 GET /DynamicWebCharts/Data/Document_Archive_dataparser2.asp |37|80072ee7|The_server_name_or_address_could_not_be_resolved__ 443 SIMTECH\manager 24.96.75.180 Mozilla/5.0+(Windows;+U;+Windows+NT+6.1;+en-US;+rv:1.9.2.16)+Gecko/20110319+Firefox/3.6.16 500 0 0 151

2011-04-12 18:22:40 192.168.1.126 GET /DynamicWebCharts/Data/Document_Archive_dataparser1.asp |37|80072ee7|The_server_name_or_address_could_not_be_resolved__ 443 SIMTECH\manager 24.96.75.180 Mozilla/5.0+(Windows;+U;+Windows+NT+6.1;+en-US;+rv:1.9.2.16)+Gecko/20110319+Firefox/3.6.16 500 0 0 62

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jgibson402360

More Info

Hello,

Do you have any instructions on folder permissions/IIS 7 permissions? Other than that, I can't think of anything why these would not work. I copied the files directly from the old server.

I created a static pie chart and tried to view using DreamWeaver CS5 Live View. This is the message:

Request object <font face="Arial" size="2">error 'ASP 0102 : 80004005'</font>
</p><p>
<font face="Arial" size="2">Expecting string input</font>
</p><p>
<font face="Arial" size="2">/testChart.asp</font><font face="Arial" size="2">, line 20</font>
</p><p>
<font face="Arial" size="2">The function expects a string as input.

Any help you can provide would be greatly appreciated!

Crystal

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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jgibson402360

Support Ticket

Great! I just posted to my support ticket my contact info. I'd be happy to send any information that will help us solve this.

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crystal387702

Web charts will not display

Hello,

I am still unable to fix this problem. I am mainly concerned with the XML parsing issue with IIS 7. The instructions in previous posts are for IIS 6, do you have an updated instruction of how to fix this in IIS 7? I can not find how to turn off Content-Expiration for XML files. What xml file are you referring to?

Would a support ticket help us fix this?

Crystal Rouse
256-722-1279

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crystal387702

Update

I just found how to update the HTTP Headers for content expiration. None of these were checked.

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crystal387702

Update to problem

To clarify, I followed the instructions as provided by Microsoft. Our webcharts still do not work. Do you have any other help for this problem?

Crystal Rouse
256-722-1279

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Jason ByrnesWebAssist

Are you accessing the charts using a secure HTTPS connection?

There is a known issue with IIS and passing XML Data using the HTTPS Protocol, this is a server configuration issue, it will need to be corrected by the host.

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