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serial number after updating to 4.5

Thread began 3/25/2011 1:28 pm by fil2 | Last modified 3/28/2011 1:38 pm by Jason Byrnes | 1193 views | 6 replies |

fil2

serial number after updating to 4.5

after updating to Powerstore 4.5 i was attempting to check out in debug mode. I got an error messages. This is the first part of it. How do I fix the serial number?

array(40) {
["PS_ActivationError"]=>
string(115) "There was a problem verifying your serial number. Please contact sales@webassist.com in order to fix this problem."

You can try for yourself on my site. strore

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Jason ByrnesWebAssist

If you login to the admin section of power store does it show the serial number correctly under settings -> Site Settings?

are you able to edit any of the settings?

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fil2

I am able to edit things just fine. I do not see the serial listed in the site settings.

see my attached screen shot

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Jason ByrnesWebAssist

If the serial does not appear in the site settings, you should paste it to the Activation Code box.

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fil2

I see no such box. I see it mentioned in the help file as being on the Site Settings page. But as you can see in my screen shot attached above. That particular field is not there.

I was working with Ray yesterday via a screen share. He stepped me through the update to 4.5 so that I would have the debug feature. I think something did not go as planned.

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fil2

Any ideas this morring?

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Jason ByrnesWebAssist

run the following query against the database to create the Activation Code record

INSERT INTO wa_settings (name, type, options, value, grp, subcategory, cond, description, variable, weight, spry_args, spry_error, help_text)
VALUES ('Activation Code', 'text', '', '<your serial here>', 'Site Settings', NULL, NULL, '', 'PS_Serial', 74, NULL, NULL, NULL);



replace <your serial here> with your serial number.

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