close ad
WARNING PC USERS: Do Not Install the DREAMWEAVER CC 2017 Update »
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

Emergency! Site collapsed

Thread began 3/21/2011 5:08 pm by DaveTurton | Last modified 3/23/2011 10:24 am by Ray Borduin | 1407 views | 8 replies |

DaveTurton

Emergency! Site collapsed

index.php My site collapsed and I can't pinpoint the source. Not sure if it's PowerCMS. I'll pay for phone support. Please help.

Sign in to reply to this post

CraigRBeta Tester

looks like you have files mising on your server.

the page is looking for an includes file (and others) in the WA_CMS folder

WA_CMS/addtosite.php

make sure the file is there and the path is correct

Sign in to reply to this post

DaveTurton

I don't mean to sound stupid but where do I look for that?

Sign in to reply to this post

CraigRBeta Tester

in the root folder of your site, there will be a folder called WA_CMS.

Ensure all of the required files within it are on your hosting server

Sign in to reply to this post

DaveTurton

I've compared it to my initial download from WA and it looks the same. The folder you mentioned is also still on the server site. There were a few things going on at the same time and for the life of me I can't pinpoint the problem. So I'm hoping I can pay for the phone support and get it fixed. My only other option is to quickly put up an html site in place but I'd really rather find the problem.

Sign in to reply to this post

Ray BorduinWebAssist

Change the path from:

/home/f/2/f/27638/27638/public_html/admin/WA_CMS/addtosite.php

to:
/WA_CMS/addtosite.php

Sign in to reply to this post

DaveTurton

It's just replaced the text with what you gave me and didn't really change. There is an event e-mail going out on Wednesday and I need to solve this quick. If we can't chat via phone in the morning, which I will pay for, then I'll have to go to plan be and convert it back to an html site until the event is over in a month or so. I really need the help so please let me know if phone support in the morning is out of the question.

I have a feeling I may know what caused it but I'm not sure how to explain it. The hosting server that this is on was adjusted a few weeks ago to where all three of their restaurants were moved to a single account. To do this they had to adjust the account a bit. This is really the only major adjustment that I can think of that might be contributing to this.

Sign in to reply to this post

DaveTurton

I've submitted a premier phone support ticket. Hopefully I can get this today becaise I'm about to start rebuilding the site again.

Sign in to reply to this post

Ray BorduinWebAssist

Is the ticket under a different name? Have you already received assistance? I couldn't find your ticket and wanted to make sure this has been resolved. If you still need help, reply with your ticket number and I'll make sure you get pushed to the top of the queue.

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...