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Questions about SUPPORT option from menu in PS4

Thread began 2/25/2011 12:17 pm by msummers194171 | Last modified 2/25/2011 5:12 pm by Jason Byrnes | 1473 views | 11 replies |

msummers194171

Questions about SUPPORT option from menu in PS4

This is a bit puzzling to me.

Under the CONTENT section in admin, I see a "Custom Pages" section. Under that "Custom Pages" header, I see three other page 'titles' - Quantity Orders, Return Policy, and Shipping (I deleted the 'Privacy Policy' page here). Yet when I go to the live page, I still see "Privacy Policy listed under "SUPPORT". Further, when I select "Privacy Policy" under Support, I see DIFFERENT content than when I select the Footer link to "Privacy Policy". The footer page and link are the ones I want to keep. How do I permanently remove the link and page under SUPPORT?

A final question here - how do I edit the content that I see when (on the live site) I click on the SUPPORT menu option?

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Jason ByrnesWebAssist

Did you make any modifications to the store menu? The support menu should only show the pages under the Custom Pages header.



to edit the support page, Select the Custom Menu content Area.

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msummers194171

Originally Said By: Jason Byrnes
  Did you make any modifications to the store menu?  



Hmm - well, I don't think I did. I only removed that one page from under the CUSTOM PAGES header in the Content section of admin.

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Jason ByrnesWebAssist

try downloading a fresh copy of the power store files from the download center and replace the webassist/plugins/main_menu/menu.php file with the one at install/webassist/plugins/main_menu/menu.php fromthe download

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msummers194171

Both the fresh download and the existing file were binary identical to the one on the site.

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Jason ByrnesWebAssist

OK, what about the webassist/plugins/cms_templates/custom_pages.php any changes made to that file?


what are the results if you run this query directly in the database?

SELECT C2.ContentID, C2.ContentGroup, C2.ContentPageSetOrder FROM ps4_contents AS C1 LEFT OUTER JOIN ps4_contents AS C2 ON C2.ContentPagesetParentID = C1.ContentID WHERE C1.ContentGroup = 'Custom Pages' AND C2.ContentPageSetOrder IS NOT NULL GROUP BY C2.ContentPageSetOrder ORDER BY C2.ContentPageSetOrder DESC





can you send a link where i can see the issue.

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msummers194171

[QUOTE=Jason Byrnes;91923]what are the results if you run this query directly in the database?

SELECT C2.ContentID, C2.ContentGroup, C2.ContentPageSetOrder FROM ps4_contents AS C1 LEFT OUTER JOIN ps4_contents AS C2 ON C2.ContentPagesetParentID = C1.ContentID WHERE C1.ContentGroup = 'Custom Pages' AND C2.ContentPageSetOrder IS NOT NULL GROUP BY C2.ContentPageSetOrder ORDER BY C2.ContentPageSetOrder DESC



That query (run from Navicat directly on the database) returns the 4 pages I mentioned:
Quantity Orders, Return Policy, Privacy Policy, Shipping.

I sent you a link to the site in a separate email.

The webassist/plugins/cms_templates/custom_pages.php file has an identical timestamp across the board (website, original 4.01 download, and fresh 4.01 download).

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Jason ByrnesWebAssist

ok, but what is the rest of the results, please post a screen shot.

I did not receive an email with a link, please post the link in your ticket.

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msummers194171

The link is shop.harveyhutterco.com/

And you ask for the "rest of the results" - you mean from the query?

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Jason ByrnesWebAssist

Ok, so the privacy policy record has a ContentID of 87, to completely remove it, execute the following query:

DELETE FROM ps4_contents WHERE ContentID = 87

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