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Canadian purchases failing

Thread began 1/05/2011 5:34 pm by avatar8390144 | Last modified 1/07/2011 10:15 am by Ray Borduin | 1314 views | 6 replies |

avatar8390144

Canadian purchases failing

We're using PowerStore 3, and have been making successful sales for quite some time. Now, we're starting to hear from Canadian customers that they can't complete the purchase process. We're using PayPal Pro as our gateway, and UPS as our shipping service.

The message people are getting is:

"Transaction Not Completed

We're Sorry

Your transaction could not be completed. Either your credit card information or billing address has problems and cannot be processed Please return to checkout and try again."

Is there a problem the PayPal, the UPS API, something else? Please help.

Thanks

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Ray BorduinWebAssist

Can you reproduce the problem?

If you look at the full url to the failure page, does it have anything about shipping?

You could add more information to the page with:

<?php var_dump($_SESSION); ?>

That will likely tell you the problem, but first you'll have to reproduce it to see.

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avatar8390144

We haven't been able to recreate the problem, since we don't have a Canadian address and credit card we can use. However, one customer forwarded the error page and url to us. The url is as follows:

checkout_failure.php?shipping=fail

so it looks like there might be a problem with the shipping api. Any ideas?

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Ray BorduinWebAssist

Well that is definitely a shipping problem.

You should be able to use a dummy credit card: 4111111111111111

and reproduce the problem by entering the same shipping information they used. Then use the var_dump() code I provide above to get more information about why it is failing.

It may not like the way they are entering the zip code. Canadian zip codes are different than the US version and it might for instance fail if there are spaces left in the zip code entered?

At least you have narrowed it down to the shipping, but from there you need to reproduce it and add the debug code to really find out the exact problem.

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avatar8390144

I've recreated the problem, using a customer's canadian address. I put in the testing code, and it gave me this dump:

array(44) { ["WA_Store_Cart_Items"]=> string(400) "822|WAECART|Fiesta Rear Roof Spoiler - Painted|WAECART|
Fiesta Factory-Style Euro Rear Spoiler - Painted - Blue Flame Metallic

|WAECART|50|WAECART|1|WAECART|299|WAECART|FiestaSpoiler_Top_200pxl_0821.png|WAECART|FFSPO-|WAECART|Color: Blue Flame Metallic|WAECART|0|WAECART|0|WAECART|50|WAECART|299|WAECART|1 Fiesta Rear Roof Spoiler - Painted (822)|WAECART|0|WAECART|299|WAECART|0" ["WAEC_ContinueRedirect"]=> string(44) "/store_ps3/Products_Detail.php?ProductID=822" ["WA_Ecart_Coupon_ID"]=> NULL ["WAVT_confirm_Errors"]=> string(0) "" ["UserID"]=> string(2) "22" ["UserEmailVerified"]=> string(1) "1" ["UserEmail"]=> string(17) "avatar8@gmail.com" ["UserGroupID"]=> string(1) "1" ["eCartCheckoutForm_shipping_country"]=> string(2) "CA" ["eCartCheckoutForm_shipping_postcode"]=> string(6) "T2A2K2" ["eCartCheckoutForm_shipping_state_province"]=> string(2) "AB" ["eCartCheckoutForm_shipping_city"]=> string(7) "Calgary" ["eCartCheckoutForm_shipping_street2"]=> string(0) "" ["eCartCheckoutForm_shipping_street1"]=> string(28) "1129 Memorial Dr. North East" ["eCartCheckoutForm_shipping_fax"]=> string(0) "" ["eCartCheckoutForm_shipping_phone"]=> string(12) "303-888-8888" ["eCartCheckoutForm_shipping_email"]=> string(17) "avatar8@gmail.com" ["eCartCheckoutForm_shipping_lastname"]=> string(8) "Canadian" ["eCartCheckoutForm_shipping_firstname"]=> string(3) "Bob" ["eCartCheckoutForm_country"]=> string(2) "CA" ["eCartCheckoutForm_postcode"]=> string(6) "T2A2K2" ["eCartCheckoutForm_state_province"]=> string(2) "AB" ["eCartCheckoutForm_city"]=> string(7) "Calgary" ["eCartCheckoutForm_street2"]=> string(0) "" ["eCartCheckoutForm_street1"]=> string(28) "1129 Memorial Dr. North East" ["eCartCheckoutForm_fax"]=> string(0) "" ["eCartCheckoutForm_phone"]=> string(12) "303-888-8888" ["eCartCheckoutForm_email"]=> string(17) "avatar8@gmail.com" ["eCartCheckoutForm_lastname"]=> string(8) "Canadian" ["eCartCheckoutForm_firstname"]=> string(3) "Bob" ["eCartCheckoutForm_cvv"]=> string(3) "111" ["eCartCheckoutForm_exp_year"]=> string(4) "2013" ["eCartCheckoutForm_exp_month"]=> string(2) "01" ["eCartCheckoutForm_cc_number"]=> string(16) "4111111111111111" ["eCartCheckoutForm_cc_type"]=> string(4) "Visa" ["WA_Store_Cart_UPS_Success"]=> bool(true) ["WA_Store_Cart_UPS_ResponseCode"]=> string(1) "1" ["WA_Store_Cart_UPS_Quote"]=> string(6) "287.38" ["WA_Store_Cart_UPS_ErrorCode"]=> int(0) ["WA_Store_Cart_UPS_ErrorDescription"]=> string(0) "" ["WA_Store_Cart_UPS_FullRequest"]=> string(1254) "9C533B1C2614F9DCboomcopasswordRating and Service1.0001Raterate017929XW
BoulderCO80301US
CalgaryABT2A2K2CA
0702121212IN50.0LBS" ["WA_Store_Cart_UPS_FullResponse"]=> string(1535) "Rating and Service1.00011Success07Your invoice may vary from the displayed reference ratesLBS50.0USD287.38USD0.00USD287.38112:00 NoonUSD0.00USD0.00USD0.0050.0LBS0.0" ["PP_DirectPayment_postedValues"]=> string(2267) "laura_api1.boomco.comBZ36TLG5ZXRU4B5FAYtOee6IeRqaCK6DD-7x4uPlqo2YAoNsOifY8MNptsTzkH1Up4ZsFZ6s2.20Sale586.38287.38299WebAssist.eCartPHP.Pro.DPFiesta Rear Roof Spoiler - Painted2991822Bob Canadian1129 Memorial Dr. North EastCalgaryABT2A2K2CA303-888-8888Visa4111111111111111012013verifiedBobCanadianavatar8@gmail.comCA
1129 Memorial Dr. North EastCalgaryABCACAT2A2K2303-888-8888
11175.70.191.72q4jca6ofg7el76mkfbrmsvps20" ["PP_DirectPayment"]=> string(2240) "AYtOee6IeRqaCK6DD-7x4uPlqo2YAoNsOifY8MNptsTzkH1Up4ZsFZ6s2011-01-06T22:28:29ZFailure74ed3bf0bdce6Gateway DeclineThis transaction cannot be processed. Please enter a valid credit card number and type.10759Error2.201646991586.38" }

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avatar8390144

I should note, the shipping charge that was supplied by the UPS api was also very high for this item, almost $270. Could that be related to this issue?

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Ray BorduinWebAssist

Well in this case it failed the checkout (presumably because of the bad credit card) and so you haven't really reproduced the original problem.

I'll open a support incident for you so that an engineer can call you and work with you directly to try to resolve this issue.

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