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Powerstore error on checkout

Thread began 12/21/2010 2:23 pm by kgarrett369013 | Last modified 12/21/2010 3:07 pm by kgarrett369013 | 1393 views | 7 replies |

kgarrett369013

Powerstore error on checkout

I am receiving the error message below upon checkout, is this a problem with the a Powerstore setup, UPS, or authorize.net?

"Transaction Not Completed
We're sorry
Your transaction could not be completed. Either your credit card information or billing address has problems and cannot be processed.
Please return to checkout and try again."

Thanks

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Ray BorduinWebAssist

I'd add code somewhere on the page:

<?php var_dump($_SESSION); ?>

Based on the code dumped in this way you (or I) could determine why and where it is failing.

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kgarrett369013

on the error page?

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Ray BorduinWebAssist

Yes... right below the text that you quoted in your first post would work.

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kgarrett369013

This post has been deleted.

Ray BorduinWebAssist

I thought it should automatically truncate the description to work. I have created a support incident we can use to help investigate this issue further.

Please update the incident with a good phone number and time to reach you.

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kgarrett369013

how do i update that incident?

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Ray BorduinWebAssist

Log into our web site and go to the my webassist section. You should find your support history there and you can click on the incident in order to reply.

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kgarrett369013

nevermind, saw how to update the incident

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