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No reply from sales staff

Thread began 12/11/2010 6:14 pm by Brad Lawryk | Last modified 1/31/2011 9:41 am by Ray Borduin | 1688 views | 6 replies |

Brad Lawryk

No reply from sales staff

Hi guys,

I gave it a week, but have yet to get any reply back to an e-mail I sent to Sales. So I guess I will post it here:

-----------------------------------


Hi guys,

I was just trying to upgrade Eric Meyers CSS Sculptor and accidently upgraded Site Scupltor ... names are too similar. Could that possibly be refunded and Site Sculptor removed from lisences please? I did still upgrade the CSS Sculptor as well.

Thanks

------------------------------------

Hopefully this can be resolved.

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Ray BorduinWebAssist

Please call our 800 number to speak with a salesperson directly. They will work through this matter with you over the phone to get it resolved.

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Brad Lawryk

Originally Said By: Ray Borduin
  Please call our 800 number to speak with a salesperson directly. They will work through this matter with you over the phone to get it resolved.  



Well, first off .... a company like Web Assist should actually at least reply to e-mails to the sales department. Thats just plain business 101.

Second ... the 800 number apparently does not work from Canada.

So I guess it comes down to if you want to contact sales you are best off e-mailing them asking about purchasing something first and then slip in the real request. Seriously ... is it that hard for sales to reply to an e-mail?

Wow ... just wow.

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Ray BorduinWebAssist

Webassist generally responds to all emails sent to sales@webassist.com within 24 hours. There may have been some delays because of the holidays and it is even possible that one fell through the cracks.

You can call the main number if the 800 number doesn't work for you, or try emailing again, or if you want you can email me with your phone number and someone will call you.

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Brad Lawryk

Thanks Ray,

Originally Said By: Ray Borduin
  Webassist generally responds to all emails sent to sales@webassist.com within 24 hours. There may have been some delays because of the holidays and it is even possible that one fell through the cracks.  



The original was sent December 4th so I doubt the holidays had anything to do with it. Then it was posted on here a week later. Anyways I have resent the e-mail and see what happens.

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Brad Lawryk

Again, this was still yet to be addressed by anyone from Sales. However, it was a small cost and some of the help I have been getting from guys like Ray on other products as been awesome so I'll let it slide and have purchased HTML Writer and eCart upgrades yesterday.

But it would be nice to be able to remove or at least hide products from your account if they are products that you don't intend on ever using again. Would have prevented my mistake anyways.

I own a lot of extensions from WebAssist and many are either outdated or not required anymore. Just a thought ....

Thanks for the support on other products, Ray.

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Ray BorduinWebAssist

Thanks for the suggestions. We regularly try to make improvements to the web site and will consider how this could be done effectively in the next update.

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