Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

› WebAssist Forums › eCart › eCart General / Announcements › eldridge

eldridge

Thread began 11/29/2010 10:05 am by bussees07418874 | Last modified 12/02/2010 10:01 am by bussees07418874 | 1570 views | 4 replies |

11/29/2010 10:05 am | #1 bussees07418874

eldridge

first your other tech reporting tool is not working.....i have loaded ecart5 on one computer and on the second computer it is telling me no internet detected. Why? Help?

11/30/2010 7:32 am | #2 Jason ByrnesWebAssist

On the other computer, can you visit the webassist website?

If the webassist website is blocked on that computer, the serialization process will fail.

12/02/2010 9:34 am | #3 bussees07418874

eldridge

if the computer is blocked you stated....please explain....what should be done to unblock it.......

12/02/2010 9:49 am | #4 Jason ByrnesWebAssist

depends on why access to the webassist website is blocked.

if it is a firewall issue, set the fire wall to allow access to the webassist website.

First question though, can the computer access the internet?

what happens if yu open a browser and try to visit www.webassist.com

12/02/2010 10:01 am | #5 bussees07418874

eldridge

Yes the computer can access the web. After the message says no internet detected your wensite is still up and the help menu in dreamweaver worsk. Yes we can access the web.

Yes I can visit and openwebAssist no problem.

I will check on the fire wall issue. If all three are ok the what do you think it is.

Thank You for the help.

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now. Build a store, a gallery, or a web-based email solution.