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International shipping rates

Thread began 11/25/2010 8:06 pm by jarrad407561 | Last modified 12/10/2010 7:17 am by Jason Byrnes | 3300 views | 11 replies |


International shipping rates

I've setup my checkout in eCart 5 to lookup shipping rates from Australia Post. I've modified the checkout to show Australian states, and Australia first.
It's works great for anyone within Australia, but if someone in the United States were to put in their address it gets a "shipping quote failed" message (or anywhere else in the world)..

How can I fix this up so that it will work anywhere in the world? As I understand the Australia Post shipping calculator requires the destination post code to be 4 digits long, so in the US and GB where the zip code is longer it will fail??

Also, what can I do about the list for the "state" selection, as I've filled it with Australian states, US customers wont have anywhere to put in their state..??

Any suggestions here would be greatly appreciated!


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Jason ByrnesWebAssist

The zip code format is dependent on the destination country.

On the destination page of the Australian Post server behavior, make sure that the zip code is bound to the shipping zip code form element, and that the country is bound to the shipping country form element.

You will need to add US states to your state list.

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OK thanks.

So the shipping state field doesn't need to be a specific format? I might make it a text field instead then.

How come it fails whenever I put in an international address then?

I might modify the shipping failed page so that it will set the shipping rate to a default cost on failure and then redirect to the confirm page.. Otherwise anyone that can't get the shipping quote to work wont be able to purchase anything..

Thanks for your help.

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Jason ByrnesWebAssist

the shipping state should be a 2 letter state abbreviation.

can you send the page that has the Australia post behavior applied to it so i can see how it is configured.

If you are passing in the shipping country to the behavior, the zip should not be a problem, it sounds to me like the country is hard coded to Australia, but i cant tell without looking at the code.

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I've attached the "confirm" page, which has the shipping quote code in it.

Here are the parameters that it uses

$Shipping_Parameters["ShiptoZip"] = "".((isset($_POST["shipping_postcode"]))?$_POST["shipping_postcode"]:"") ."";
$Shipping_Parameters["ShiptoCountry"] = "".((isset($_POST["shipping_country"]))?$_POST["shipping_country"]:"") ."";
$Shipping_Parameters["AusPostServer"] = "";
$Shipping_Parameters["CarrierCode"] = "STANDARD";
$Shipping_Parameters["ShipperZip"] = "5046";

Looks like it uses only the postcode and country, but not state..

I'll attach the checkout page too so you can see the form.

Attached Files
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While you are looking at the checkout.php page, can you determine why the checkout with paypal is failing?
If you click on the paypal button it just goes straight to pp_checkout_failure.php

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I've bypassed the shipping quote problem by setting a default shipping rate in the database and instead of redirecting to the "shipping_failure.php" page, it now sets it to the default rate on failure..

It would still be good to have the international postage calculation work if you know how, but not a big problem..

The Paypal button is still a big problem though.. What files do you need to look at for this. I have it setup with the PayPal express checkout option using a signature, and if you click on the "checkout with paypal" button it goes straight to the "pp_checkout_failure.php" page...

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Jason ByrnesWebAssist

on the pp_checkout_failure.php page, add the following code after the <body> tag:


if(!session_id()) session-start(); 
"<p>Express Authorize: <br />"
"Full Request: ".(isset($_SESSION["ECO_Auth_Request"])?htmlentities($_SESSION["ECO_Auth_Request"]):"n/a")."<br />"
"Full Response: ".(isset($_SESSION["ECO_Auth_Result"])?htmlentities($_SESSION["ECO_Auth_Result"]):"n/a")."<br /></p>"
"<p>Express Process: <br />"
"Full Request: ".(isset($_SESSION["ECO_Process_Request"])?htmlentities($_SESSION["ECO_Process_Request"]):"n/a")."<br />"
"Full Response: ".(isset($_SESSION["ECO_Process_Result"])?htmlentities($_SESSION["ECO_Process_Result"]):"n/a")."<br /></p>"

this will write the full request and full response from the gateway to the page for troubleshooting.

NOTE: The full request and full response will contain sensitive information that should be removed before posting here.

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Here is the response:

  Express Authorize:
Full Request: <?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="" xmlns:xsi="" xmlns:xsd=""><soap:Header><RequesterCredentials xmlns="urn:ebay:api:PayPalAPI"><Credentials xmlns="urn:ebay:apis:eBLBaseComponents"><Username>correct</Username><Password>correct</Password><Signature>correct</Signature><Subject/></Credentials></RequesterCredentials></soap:Header><soap:Body><SetExpressCheckoutReq xmlns="urn:ebay:api:PayPalAPI"><SetExpressCheckoutRequest><Version xmlns="urn:ebay:apis:eBLBaseComponents">60.0</Version><SetExpressCheckoutRequestDetails xmlns="urn:ebay:apis:eBLBaseComponents"><ReturnURL></ReturnURL><CancelURL></CancelURL><PaymentAction>Authorization</PaymentAction><PaymentDetails><OrderTotal currencyID="USD">212.00</OrderTotal></PaymentDetails></SetExpressCheckoutRequestDetails></SetExpressCheckoutRequest></SetExpressCheckoutReq></soap:Body></soap:Envelope>
Full Response: <?xml version="1.0" encoding="UTF-8"?><SOAP-ENV:Envelope xmlns:SOAP-ENV="" xmlns:SOAP-ENC="" xmlns:xsi="" xmlns:xsd="" xmlns:xs="" xmlns:cc="urn:ebay:apis:CoreComponentTypes" xmlns:wsu="" xmlns:saml="urn:oasis:names:tc:SAML:1.0:assertion" xmlns:ds="" xmlns:wsse="" xmlns:ed="urn:ebay:apis:EnhancedDataTypes" xmlns:ebl="urn:ebay:apis:eBLBaseComponents" xmlns:ns="urn:ebay:api:PayPalAPI"><SOAP-ENV:Header><Security xmlns="" xsi:type="wsse:SecurityType"></Security><RequesterCredentials xmlns="urn:ebay:api:PayPalAPI" xsi:type="ebl:CustomSecurityHeaderType"><Credentials xmlns="urn:ebay:apis:eBLBaseComponents" xsi:type="ebl:UserIdPasswordType"><Username xsi:type="xs:string"></Username><Password xsi:type="xs:string"></Password><Signature xsi:type="xs:string">correct</Signature><Subject xsi:type="xs:string"></Subject></Credentials></RequesterCredentials></SOAP-ENV:Header><SOAP-ENV:Body id="_0"><SetExpressCheckoutResponse xmlns="urn:ebay:api:PayPalAPI"><Timestamp xmlns="urn:ebay:apis:eBLBaseComponents">2010-12-09T02:07:40Z</Timestamp><Ack xmlns="urn:ebay:apis:eBLBaseComponents">Failure</Ack><CorrelationID xmlns="urn:ebay:apis:eBLBaseComponents">c9f7465d1d09e</CorrelationID><Errors xmlns="urn:ebay:apis:eBLBaseComponents" xsi:type="ebl:ErrorType"><ShortMessage xsi:type="xs:string">Security error</ShortMessage><LongMessage xsi:type="xs:string">Security header is not valid</LongMessage><ErrorCode xsi:type="xs:token">10002</ErrorCode><SeverityCode xmlns="urn:ebay:apis:eBLBaseComponents">Error</SeverityCode></Errors><Version xmlns="urn:ebay:apis:eBLBaseComponents">60.0</Version><Build xmlns="urn:ebay:apis:eBLBaseComponents">1613703</Build></SetExpressCheckoutResponse></SOAP-ENV:Body></SOAP-ENV:Envelope>

Express Process:
Full Request: n/a
Full Response: n/a  
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Jason ByrnesWebAssist

the error coming back from payapal is:
Security header is not valid

This error means there is an issue wit hthe API Credentials you have entered.

the three most common causes of this error are:
1) Using Live API Credentials, but sending the request to the Sandbox

2) Using Sandbox credentials but sending the request to the live server

3) Not excepting the paypal billing agreement

make sure the Use Sandbox for testing option is set correctly in the Authorize transaction with Express Checkout server behavior on the checkout page.

if you are certain the api credentials are correct and the sandbox option matches, you may just have bad api credentials, try requesting new ones.

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