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Power Store 4 Shipping + Main frame

Thread began 11/17/2010 1:04 pm by davkim_00418069 | Last modified 12/01/2010 3:57 pm by Jason Byrnes | 1484 views | 10 replies |

davkim_00418069

Power Store 4 Shipping + Main frame

Hello!
I have power store 4,

1. I did put the required info for the shipping settings for fedex, and the domestic rates on the site works fine. but on the international, it keep on giving me errors, that the billing address or the credit card number is wrong. When i did it last week, it worked fine. I did not change anything as far as settings.

2. Also, i got the usps ID as well, but it does not work. i have completed everything except the server, which i just left it as the default, which is: shippingapi.dll

3. I have accidentally deleted the Header for Featured Pod, so i can not edit anything in there. How could start adding a Header in the Featured Pod?

Please let me know,
thanks,
David

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Jason ByrnesWebAssist

1) I need the exact error message to be able to troubleshoot.

2) Did you contact UPS to have your account verified for the production rate lookup server?

3) In the Featured Pod Content location, create a new content area named Header

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davkim_00418069

Hello!
1. here is the error message:
Your transaction could not be completed. Either your credit card information or billing address has problems and cannot be processed

Please return to checkout and try again

2. you mean usps? ok, i will contact them and see what they say.

3. i have deleted the featured pod tab, how could i get that back?

please let me know,

thanks,

David

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davkim_00418069

Can someone answer my questions please!!!!

Can someone answer my questions please!!!!

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Jason ByrnesWebAssist

If it is a fed ex issue, add the following code to the failure page to get the full request and full response back from fed ex:

php:
<?php

if(!session_id()) session_start();
 echo 
"<p>FedEX: <br />"
     echo 
"Full Request: ".(isset($_SESSION["WA_Store_Cart_FedEx_FullRequest"])?htmlentities($_SESSION["WA_Store_Cart_FedEx_FullRequest"]):"n/a")."<br />";  
     echo 
"Full Response: ".(isset($_SESSION["WA_Store_Cart_FedEx_FullResponse"])?htmlentities($_SESSION["WA_Store_Cart_FedEx_FullResponse"]):"n/a")."<br /></p>";  
?>




If it a gateway issue, i will need to know what gateway you are using to give you code for the full request and response from the gateway to troubleshoot.


If you deleted the Featured Pod content tab, you will need to create a new content tab named Featured Pod to get it back.

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davkim_00418069

Hello Jason!
Thanks for your answers,
I got 2 things resolved, but for the php code that i have to add, where do i add it? in the php file?
let me know,
thanks,
David

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Jason ByrnesWebAssist

add that code after the <body> tag on the failure page.

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davkim_00418069

Hello Jason,
The following is the failure page(checkout_failure.php?shipping=fail), but i can not find it in the file manager. I have put the codes that you gave me it in the checkout_failure.php file, but the same error keeps on coming back to me...

Can you please let me know how i can get to the failure page file?
thanks,
David

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Jason ByrnesWebAssist

the failure page is the checkout_failure.php page. it is at the root of the power store files.

add that code to the checkout_failure.php page and make sure it is uploading to the server.


you should at least see:
FedEX:
Full Request:
Full Response:

on the page if the change is being uploaded to the server, if you do not see any change, then the change is not making it to the server.

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davkim_00418069

Hello Jason,
I have put the code on the checkout failure page and i have uploaded as you have directed, but no errors from fedex shows up...

please let me know what to do next.
thanks,
David

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