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Not Receiving Emails

Thread began 10/27/2010 5:19 pm by warrenphillips25336771 | Last modified 10/28/2010 4:50 pm by Jason Byrnes | 687 views | 3 replies |

warrenphillips25336771Beta Tester

Not Receiving Emails


Got everything installed onto my server, form shows, do a test and i do not receive the email.

checked the setting and my email address is showing correct

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Jason ByrnesWebAssist

1) Make sure the from address is a valid address on your websites domain

2) Make sure you are not setting the from address and to address to the be the same.

3) Double check that you are entering the correct SMTP Server in the mail settings section.

4) In the mail settings section, you may need to check the option to "Include the From address as an extra parameter"

are you setting the email behavior to redirect to another page after the email is sent? If so, does the redirect occur correctly?

Who is your host?

can you send a copy of your page in a zip archive along with the webassist/email folder so I can examine the code?

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warrenphillips25336771Beta Tester


Hi Jayson

it went to the spam folder, but the email it sent has a load of garbage on it that i do not know where to edit it to get rid of the information it sends

there is latin writing at the bottom, nowhere on the form is there any of this information to fill in so don't know why it is included.

attached files as per request

Attached Files
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Jason ByrnesWebAssist

edit the webassist/email/templates/Blank_2.php file to edit the email message that is being sent.

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