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Unexpected error: -2

Thread began 10/25/2010 1:12 pm by victor367017 | Last modified 10/25/2010 2:37 pm by Jason Byrnes | 684 views | 1 replies |


Unexpected error: -2

I am only running your extensions on this PC. For whatever reason when I went to modify an old menu my serial number was missing. I reloaded the serial number and it said I had too may activations. I then did the following:

1. Reset my activations
2. Put the VALID serial number in and the check sign appeared
3. The message Unexpected Error: -2 appeared
4. I cleared the %appdata% for Dreamweaver (CS5) Windows 7 Ultimate 64 bit
5. Rebooted the PC and tried to re-enter the serial number
6. SAME problem!!!!!

Now I have the additional problem that NONE of my other web assist extensions work and they ALL get the same unexpected error appearing.

I posted a support ticket the other day and have gotten NO RESPONSE. I called your number from your web site and there is NO ANSWER.


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Jason ByrnesWebAssist

I responded to your backend ticket that you log.

The issue is that you are using a serial number form the discontinued extension library membership. Log into your download center and use the serial numbers that are listed there.

NOTE: Our hours of operation are 9am - 5pm PST Monday through Friday.

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