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Canada, States and payments

Thread began 10/14/2010 12:33 pm by Badger | Last modified 10/15/2010 4:20 am by Badger | 1414 views | 2 replies |

Badger

Canada, States and payments

Hi

I've got an eCart5 working well but just had an issue going from the confirm page to SagePay. Canadian Customers are being diverted to my site's error page who add their state (in this case Ontario).

I think there is an issue that anything outside USA shouldn't have a state and WA default includes Canadian states. Before I do this, can you confirm I should delete Canadian States from the default US states list.

Thanks

B

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Jason ByrnesWebAssist

we would need to know the error being returned freom the gateway to determine if that is the cause or not.

See the "Debugging eCart transaction failed issues" tutorial on the eCart support page:
ecart/

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Badger

Hi Jason

I've always had difficulty setting up Debugging eCart Transaction Failure issues using SagePay.

I've tried Sage Pay VSP Server Authorize, Sage Pay VSP Server Get Profile and Sage Pay VSP Server Process Transaction and the dynamic data has to be filled in from the settings on the confirm page as there is no data in the bindings. Having done that the bindings panel doesn't have "Local Checkout Response" but does have a new group as described above (Sage Pay VSP ...). When I drop any item from this group in the bindings nothing appears in the failure page when I replicate the Canadian "states" problem. I'm probably doing something wrong here.

Going back to the original problem. After doing various tests it does seem SagePay does not like Canadian "States". I did a SagePay "Show Post" which reports similarly to above and all looks good. I've contacted SagePay and they confirm that NO state will work outside US. IE the state field must be NULL outside US and I am deleting all non US states from the Visitors Registration, Profile, checkout and admin pages.

B

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