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PowerStore 3 > 4 upgrade - some links have wrong names

Thread began 10/05/2010 2:01 pm by roby258376 | Last modified 10/12/2010 11:17 am by Ray Borduin | 941 views | 9 replies |

roby258376

PowerStore 3 > 4 upgrade - some links have wrong names

Hi, just wanted to report a problem I've found after upgrading from PowerStore 3 to PowerStore 4. The page names have all be changed to be lower case, but the code within the pages sometimes still calls the old page names. ie. users_results.php links to users_Detail.php and users_Update.php, instead of users_detail.php and users_update.php

Thought someone should know

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Jason ByrnesWebAssist

Thank you for reporting this issue. We are planning on releasing a dot release in the next few weeks that will address the problem.

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Endrio

Hi,
I wanted to inform you that I also have the same problem.

I hope that the dot release is more complete

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Endrio

I solved the problem:
in the page: Admin/user_result.php you have to chenge in the line 302 and 303 the code with this below.

<input type="button" name="view_user" id="view_user" value="View Details" onClick="window.location = 'users_detail.php?UserID=<?php echo(rawurlencode($row_WADAusers['UserID'])); ?>'" class="ps_buttons" />
<input type="button" name="update_user" id="update_user" value="Update User" onClick="window.location = 'users_update.php?UserID=<?php echo(rawurlencode($row_WADAusers['UserID'])); ?>'" class="ps_buttons" />

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Endrio

but it's still a problem in the user confirmation e-mail the link is broken.

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roby258376

All sorts of links are broken. Click on a thumbnail of a product in the featured or most popular boxes, they are broken too. Not good to spend so much to upgrade from one version to the next and then have to spend hours testing to find and manually fix all the glitches before a store can go live...

I love WebAssist products and have relied on them for years, but lately I'm finding they are wasting alot of my time because of bugs and problems like this one and the new "lack of support" system. I know you support guys do your best in these forums to answer our questions, but I'd really like to see you go back to free ticketed support for product errors and bugs. I understand you can't offer free support to teach folks how to use your products, but when the problem is with your code or products, we should really get help to fix it asap through the ticket system.

Just my opinion for what it's worth.

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Ray BorduinWebAssist

We do still escalate posts from the forum to the ticket system when necessary. The case sensitive link issue for some users has been reported and fixed and will be available in a dot release that we are currently testing and getting ready for release.

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roby258376

Hi Ray,

Not to put too fine a point on it, I know that tickets are opened by support when necessary but the timeliness of those tickets is part of my complaint.

I have another issue, which would appear to be a bug with Universal Email that I reported in the forum last week and asked if I should open a ticket on it. Rather than opening a ticket for me right away, we went back and forth in the forum and a ticket was finally opened yesterday. That meant a wait of several days before the ticket was opened and I'm waiting today for a phone call and hopefully a resolution. Nearly 1 week for support on a bug is not really acceptable is all I'm saying.

If I'd been able to open that ticket for myself, without worrying about being charged for it, the problem would already be resolved, I would have saved a great deal of time and my client would be happier.

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mick106153

Ray - Roby

How about this.
A bug ticket request form.

We think it's a bug so we request a ticket and ask for a priority reply which brings us to a form demanding certain necessary information for you to make a determination as to whether it is or not.
You check it out and agree or disagree and reply.

The form would make the process less abusable and make it easier for you to make a determination.
You could color-code the tickets so as to eliminate the confusion that often results because you have so many different products.
This shouldn't impact your other support options and might make you aware sooner that a bug does actually exist.

Mick

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Ray BorduinWebAssist

We appreciate the feedback. We will consider your suggestions when we make our next update to the support section of the site.

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