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Error Changing theme

Thread began 10/04/2010 12:58 pm by Daryl | Last modified 5/31/2012 2:25 pm by Jason Byrnes | 1626 views | 12 replies |

DarylBeta Tester

Error Changing theme

When I change a theme colour or upload a logo I get a 500 error.

The URL that seems to be failing is

mywebsite.com/webassist/plugins/styler/unload.php

There isnt a directory called webassist in my download of PS4

Any ideas?

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Ray BorduinWebAssist

That folder gets created by the installer. It actually gets moved from Installer/webassist.

The purpose of installing that folder is to get around folder permisions issues, but it seems to backfire in some cases. My guess is that you have to change the folder permissions from '777' to '755'. This has worked for several users that reported a similar problem.

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DarylBeta Tester

Do I need to reinstall but change the folder permissions first?

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Ray BorduinWebAssist

No, you should be able to use the ISP admin to update the permissions now that the files are installed and should not have to reinstall.

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oxnardjose1372442

Error loading theme

I've uploaded the files with full rights but still having the same problem when trying to change anything within the theme or design area of Powerstore 4. Hopefully you guys can can fix this problem because I really like Webassist team. Please find the issue!!

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Ray BorduinWebAssist

I think it is your ISP that has set up a condition to not run .php pages that are set up with full permissions. I think the problem was the full permissions we set up on the files in the first place. Full permissions might be the problem and not the solution. Like I said, at least one user reported changing from full permissions "777" to permissions "755" fixed it for them.

We can have someone call you, but it is likely that we will have to ask your ISP what permissions will work to allow .php files to run from that directory.

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oxnardjose1372442

I will try tonight to make that change and I will post back if it does in fact work, Thank you.

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oxnardjose1372442

This did not work for me!! I had full permissions and nothing!
I can change the design if I create a new one but I cannot eit the design everything is super slow and sometimes it doesn't want to cancel or save

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Ray BorduinWebAssist

I'll open a support ticket so that we can have an engineer call you and look into this with you directly. Please update your support incident from the mywebassit section of our main site and include contact information so that someone can call an review this issue with you.

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DarylBeta Tester

Which files and folders need changing to 755? all that are 777?

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