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Order confirmation email missing size

Thread began 10/01/2010 2:06 pm by sandy170299 | Last modified 10/04/2010 4:47 pm by Jason Byrnes | 3748 views | 26 replies |

sandy170299

Order confirmation email missing size

I am testing a new online store built with PowerStore, and I received (as a test customer) my email with the order details in it, but the size was missing from the information in the email.

Also, where in the admin area do I set up who receives a copy of the orders? I see Settings > Store Emails, but they are all who emails are sent from, not who receives the orders.

Thanks!

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Jason ByrnesWebAssist

Is this PowerStore 3 or PowerStore 4?

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sandy170299

I didn't purchase it, so I don't know. Where do I find the version number?

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Jason ByrnesWebAssist

does the admin section allow you to change the design?

like the powerstore demo:
design.php

Powerstore 3 will not have this.

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sandy170299

No, no themes, so it must be version 3, right? How do I fix this?

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Jason ByrnesWebAssist

there is a fix for this issue in the Known Issues section of the Power Store 3 download page.

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sandy170299

Jason, will this patch solve both of the issues that I mentioned in the original email?

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Jason ByrnesWebAssist

this will fix the options issue.


in the admin panel on the store emails settings tab, there fielsds for setting the from addresses.

They are named:
Receipt Email From
Password Email From
Shipping Email From

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sandy170299

Jason, all of those email fields are filled in with a valid email address. The email address works, and she did not receive it.

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Jason ByrnesWebAssist

the email will not be sent to the from adddress, only the To, CC and BCC addresses will receive the email.

If some addresses are working but others are not, there is an issue on the SMTP server, you should contact the host to determine why the SMTP server is relaying to some addresses but not others.

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