Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

› WebAssist Forums › Data Bridge › HTML Editor (formerly iRite) › Problem - unable to complete Editor config

Problem - unable to complete Editor config

Thread began 10/01/2010 1:16 am by superpac250441 | Last modified 10/21/2010 3:55 am by superpac250441 | 1341 views | 6 replies |

10/01/2010 1:16 am | #1 superpac250441

Problem - unable to complete Editor config

Hi there,
Can anyone tell me how I can fix the problem which is occurring with HTML editor - see attached picture. I have deleted the cache file in the configuration folder so that is not the issue

10/04/2010 8:40 am | #2 Jason ByrnesWebAssist

We will some additional details about your setup to figure out what is wrong here

What Version of Dreamweaver are you using?

What OS?

What version of HTML Editor?

Do you have Security Assist installed? If so, what version?

Can you provide some screen shots showing your Dreamweaver site definition settings? Do you have a testing server setup?

Is it a local testing server or remote?

10/05/2010 2:44 am | #3 superpac250441

Problem with HTML Editor when trying to use Global File upload settings

What Version of Dreamweaver are you using? CS4

What OS? WINDOWS 7 64 bit

What version of HTML Editor? version 2.02

Do you have Security Assist installed? If so, what version? version 1.19

Can you provide some screen shots showing your Dreamweaver site definition settings? See pics uploaded Do you have a testing server setup? How large is a zip file allowed to be - I can send a 2.7 meg file. I have tried uploading but it fails

Is it a local testing server or remote? - localhost - xammp

the problem occurs when I try using the Global File upload settings. The picture sent with my first post is the result

10/06/2010 12:10 pm | #4 Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

10/13/2010 7:00 am | #5 superpac250441

Day 2 of waiting, being yesterday. I stayed at the office for an extra three hours waiting for you to contact me. So since you asked me last week for the best time to contact me and I responded immediately providing my telephone number and best time, I have now waited a total of 5 hours for you to assist fix my problem. Do continue to wait today living in hope

Or

Should I give up?

10/13/2010 9:50 am | #6 Jason ByrnesWebAssist

Sorry for the delay, Monday was a holiday, I will call right now.

10/21/2010 3:55 am | #7 superpac250441

Please would you get your expert to contact me, as agreed last week, to sort this ticket out and assist fix this problem. I waited for three hours yesterday for the appointment which was made last week to fit in with webassist as I was told the engineer had some crisis. So as you can imagine, I am not at all amused.

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now. Build a store, a gallery, or a web-based email solution.