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Payment Processing Problem

Thread began 9/30/2010 2:23 pm by marc414465 | Last modified 10/04/2010 3:49 pm by Jason Byrnes | 858 views | 9 replies |

marc414465

Payment Processing Problem

I keep getting the below message when I try to checkout. I have used several different credit cards, but they all say this:

Transaction Not Completed
We're sorry
Your transaction could not be completed. Either your credit card information or billing address has problems and cannot be processed

Please return to checkout and try again.

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Jason ByrnesWebAssist

Is this PowerStore3 or PowerStore 4?

What payment gateway are you using?

when it gets to the failure page, are there any querystring variables like "?shipping=false"?

If so, what shipping provider are you using?

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marc414465

-I just bought it a couple weeks ago. I'm not sure what version. The file says powerstore300

-Authorize.net

-No String Variables

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Jason ByrnesWebAssist

ok, add the code to the failure page:

php:
<?php

if(!session_id()) session_start();
 echo 
"<p>Auth Net: <br />"
     echo 
"Full Request: ".(isset($_SESSION['WAAuthNet_postedValues'])?htmlentities($_SESSION['WAAuthNet_postedValues']):"n/a")."<br />"
     echo 
"Full Response: ".(isset($_SESSION['WAAuthNet'])?htmlentities($_SESSION['WAAuthNet']):"n/a")."<br /></p>"
?>



after the body tag.

This will write the full request and full response from the gateway to the screen for troubleshooting.

NOTE: The full request and full response will contain sensitive information that should be removed before posting here.

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marc414465

Where is the failure pagse?

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Jason ByrnesWebAssist

checkout_failure.php or pp_checkout_failure.php

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marc414465

This message was on the page:

Auth Net:
Full Request: n/a
Full Response: n/a

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marc414465

Bump.....I really need some help on this

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marc414465

I looked through some old posts on the form and found that someone had the same problem with thier system and it was the shipping that was the problem. I disabled the shipping and it worked. I need to find out what isn't working with the shipping.

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Jason ByrnesWebAssist

what shipping provider are you using?

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