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Can not download product

Thread began 3/12/2009 2:28 pm by cmerriman310486 | Last modified 3/16/2009 10:55 am by Ray Borduin | 5121 views | 5 replies |

cmerriman310486

Can not download product

Hello,

I purchased the CSS Starter Kit for Photoshop and when I went to download it, I received a message saying that it was unavailable. How do I get a refund or the product?

Thanks,
CLM

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Ray BorduinWebAssist

You can contact sales@webassist.com or call the office phone number and talk to a sales representative for any refund requests. I will look into why the download may not have worked. What browser are you using? Most likely using another browser would rectify the situation.

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cmerriman310486

Hi,
I am using IE 7, other downloads work fine.

I would really like to have the product. I tried contacting the office, but there is only voice mail.

Thanks,
Carol

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Ray BorduinWebAssist

I contacted the office and they reported that the download worked for them. Open a support ticket and they will be able to send you the files through the ticket.

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tazzyt312251

IE / IE7 issues with downloading

Originally Said By: cmerriman310486
  Hi,
I am using IE 7, other downloads work fine.  



Hi,

I also use IE 7 and am having issues downloading from the site. I was trying to get the Color Picker. This looks like it might be an IE or IE 7 issue as I was able to use Firefox to get the file. I will post the IE error message below:

Internet Explorer cannot download productdownload.php from www.webassist.com.
Internet Explorer was not able to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later.

Hope this information helps to resolve this issue.

Lori / TazzyT

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Ray BorduinWebAssist

Thank you for this information. I see by google search that this is a common problem on a lot of sites, so perhaps I can mine a solution.

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