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Can't Edit Images - DW4 Crashes

Thread began 9/06/2010 10:17 am by mtterry | Last modified 9/07/2010 1:14 pm by Jason Byrnes | 2297 views | 3 replies |

9/06/2010 10:17 am | #1 mtterry

Can't Edit Images - DW4 Crashes

When I try to edit my images (in Fireworks) from the tab in "manage images", DW4 crashes. I've deleted the wincache file and I still have problems. No matter what I do, editing images from the template causes the crash. This occurs when trying to edit an image after the site has been created, i.e. I'm trying to edit images in a site I've already built using site sculptor. Any help is appreciated.
-Matt

9/07/2010 11:04 am | #2 Jason ByrnesWebAssist

I saw a similar problem last week, we resolved the issue by renaming the configuration folder and reinstalling site sculptor and them-it.

To locate the configuration folder see the common installation problems pdf:
common_installation_issues.pdf

9/07/2010 1:12 pm | #3 mtterry

That didn't work either. I went through all the steps and even re-installed the extensions. I don't know what to do.
-Matt

9/07/2010 1:14 pm | #4 Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

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