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e-cart-5 international shipping error

Thread begun 8/23/2010 9:07 am by art391139 | Last modified 8/25/2010 6:46 am by Jason Byrnes | 2633 views | 8 replies |

8/23/2010 9:07 am | #1 art391139

e-cart-5 international shipping error

Domestic USPS shipping is working correctly but the same item going out internationally is coming in at much too low of a rate.

8/23/2010 1:17 pm | #2 Jason ByrnesWebAssist

can you send a copy of the checkout and confirm page so I can see how it is configured.

8/23/2010 2:12 pm | #3 art391139

International Shipping errors

Requested files enclosed

8/23/2010 2:25 pm | #4 Jason ByrnesWebAssist

on the confirm page, add the following code just after the <body> tag:

php:

<?php

    if(!session_id()) session_start();

     echo "<p>USPS: <br />"; 

     echo "Full Request: ".(isset($_SESSION["store1_USPS_FullRequest"])?htmlentities($_SESSION["store1_USPS_FullRequest"]):"n/a")."<br />";  

     echo "Full Response: ".(isset($_SESSION["store1_USPS_FullResponse"])?htmlentities($_SESSION["store1_USPS_FullResponse"]):"n/a")."<br /></p>";  

?>

this will add the full request and response being sent to the shipping provideer to the page and help us see what is going on.

8/23/2010 2:50 pm | #5 art391139

International Shipping error E-Cart 5

I have enclosed the printout results

8/24/2010 7:10 am | #6 art391139

e-cart 5 shipping error on international shipments

I have this tested this with the UK and Canada with similar results.

8/24/2010 12:34 pm | #7 art391139

e-cart 5 international shipping error

Does a international shipping trigger need to be added to shut off the state option which only apply's to the United States? International shipping is off by as much as 60%.

8/24/2010 2:20 pm | #8 art391139

e-cart 5 MAJOR international shipping error

Jason
I posted the requested printout of my confirm.php page yesterday as you requested. Do you need anything else. The cart is unusable to me if it can't calculate international shipping rates.

8/25/2010 6:46 am | #9 Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

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