Checkout Failure

I finally got into PayPal Sandbox from my checkout window in PS2 only to receive the following message:

We're sorry

Your transaction could not be completed. Either your credit card information or billing address has problems and cannot be processed

Please return to checkout and try again. /


All of my settings are exactly as setup in Sandbox. Any idea why this might be happening?

Denise

To help troubleshoot the cause of the failure, add the following code to the checkout failure page:

<?php
if(!session_id()) session_start(); 
     echo "<p>Direct Pay: <br />"; 
     echo "Full Request: ".(isset($_SESSION["PP_DirectPayment_postedValues"])?htmlentities($_SESSION["PP_DirectPayment_postedValues"]):"n/a")."<br />";  
     echo "Full Response: ".(isset($_SESSION["PP_DirectPayment"])?htmlentities($_SESSION["PP_DirectPayment"]):"n/a")."<br /></p>";  
     echo "<p>Express Authorize <br />"; 
     echo "Full Request: ".(isset($_SESSION["ECO_Auth_Request"])?htmlentities($_SESSION["ECO_Auth_Request"]):"n/a")."<br />"; 
     echo "Full Response: ".(isset($_SESSION["ECO_Auth_Result"])?htmlentities($_SESSION["ECO_Auth_Result"]):"n/a")."<br />"; 
     echo "<p>Express Process: <br />"; 
     echo "Full Request: ".(isset($_SESSION["ECO_Process_Request"])?htmlentities($_SESSION["ECO_Process_Request"]):"n/a")."<br />"; 
     echo "Full Response: ".(isset($_SESSION["ECO_Process_Result"])?htmlentities($_SESSION["ECO_Process_Result"]):"n/a")."<br /></p>"; 
 echo "<p>UPS: <br />"; 
     echo "Full Request: ".(isset($_SESSION["WA_Store_Cart_UPS_FullRequest"])?htmlentities($_SESSION["WA_Store_Cart_UPS_FullRequest"]):"n/a")."<br />";  
     echo "Full Response: ".(isset($_SESSION["WA_Store_Cart_UPS_FullResponse"])?htmlentities($_SESSION["WA_Store_Cart_UPS_FullResponse"]):"n/a")."<br /></p>";  

 
     echo "<p>FedEX: <br />"; 
     echo "Full Request: ".(isset($_SESSION["WA_Store_Cart_FedEx_FullRequest"])?htmlentities($_SESSION["WA_Store_Cart_FedEx_FullRequest"]):"n/a")."<br />";  
     echo "Full Response: ".(isset($_SESSION["WA_Store_Cart_FedEx_FullResponse"])?htmlentities($_SESSION["WA_Store_Cart_FedEx_FullResponse"]):"n/a")."<br /></p>";  
 
     echo "<p>USPS: <br />"; 
     echo "Full Request: ".(isset($_SESSION["WA_Store_Cart_USPS_FullRequest"])?htmlentities($_SESSION["WA_Store_Cart_USPS_FullRequest"]):"n/a")."<br />";  
     echo "Full Response: ".(isset($_SESSION["WA_Store_Cart_USPS_FullResponse"])?htmlentities($_SESSION["WA_Store_Cart_USPS_FullResponse"]):"n/a")."<br /></p>"; 
?>

This will write the full request and full response from payapl and any shipping providers you have selected to help us troubleshoot the cause.

NOTE: The full request and full response will contain sensitive information that should be removed before posting here.

Here's the response I got:

Direct Pay:
Full Request: n/a
Full Response: n/a

Express Authorize
Full Request: <?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><soap:Header><RequesterCredentials xmlns="urn:ebay:api:PayPalAPI"><Credentials xmlns="urn:ebay:apis:eBLBaseComponents"><Username></Username><Password></Password><Signature></Signature><Subject/></Credentials></RequesterCredentials></soap:Header><soap:Body><SetExpressCheckoutReq xmlns="urn:ebay:api:PayPalAPI"><SetExpressCheckoutRequest><Version xmlns="urn:ebay:apis:eBLBaseComponents">2.20</Version><SetExpressCheckoutRequestDetails xmlns="urn:ebay:apis:eBLBaseComponents"><OrderTotal currencyID="USD">19.52</OrderTotal><ReturnURL>http://www.store.oceanbeachdreamin.com/pp_confirm.php</ReturnURL><CancelURL>http://www.store.oceanbeachdreamin.com/pp_cancel.php</CancelURL><PaymentAction>Authorization</PaymentAction></SetExpressCheckoutRequestDetails></SetExpressCheckoutRequest></SetExpressCheckoutReq></soap:Body></soap:Envelope>
Full Response: <?xml version="1.0" encoding="UTF-8"?><SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xs="http://www.w3.org/2001/XMLSchema" xmlns:cc="urn:ebay:apis:CoreComponentTypes" xmlns:ed="urn:ebay:apis:EnhancedDataTypes" xmlns:wsu="http://schemas.xmlsoap.org/ws/2002/07/utility" xmlns:saml="urn:oasis:names:tc:SAML:1.0:assertion" xmlns:ds="http://www.w3.org/2000/09/xmldsig#" xmlns:wsse="http://schemas.xmlsoap.org/ws/2002/12/secext" xmlns:ebl="urn:ebay:apis:eBLBaseComponents" xmlns:ns="urn:ebay:api:PayPalAPI"><SOAP-ENV:Header><Security xmlns="http://schemas.xmlsoap.org/ws/2002/12/secext" xsi:type="wsse:SecurityType"></Security><RequesterCredentials xmlns="urn:ebay:api:PayPalAPI" xsi:type="ebl:CustomSecurityHeaderType"><Credentials xmlns="urn:ebay:apis:eBLBaseComponents" xsi:type="ebl:UserIdPasswordType"><Username xsi:type="xs:string"></Username><Password xsi:type="xs:string"></Password><Signature xsi:type="xs:string">AVDx.al2kOHoarDF-TNawdrTbjuJAp3ia2iDldNS4WBKrcTnPOQsuEuQ</Signature><Subject xsi:type="xs:string"></Subject></Credentials></RequesterCredentials></SOAP-ENV:Header><SOAP-ENV:Body id="_0"><SetExpressCheckoutResponse xmlns="urn:ebay:api:PayPalAPI"><Timestamp xmlns="urn:ebay:apis:eBLBaseComponents">2010-08-16T20:12:41Z</Timestamp><Ack xmlns="urn:ebay:apis:eBLBaseComponents">Success</Ack><CorrelationID xmlns="urn:ebay:apis:eBLBaseComponents">5744b3cec2e</CorrelationID><Version xmlns="urn:ebay:apis:eBLBaseComponents">2.20</Version><Build xmlns="urn:ebay:apis:eBLBaseComponents">1445048</Build><Token xsi:type="ebl:ExpressCheckoutTokenType">EC-1XU23164TK338644C</Token></SetExpressCheckoutResponse></SOAP-ENV:Body></SOAP-ENV:Envelope>

Express Process:
Full Request: n/a
Full Response: n/a

UPS:
Full Request: <?xml version="1.0"?><AccessRequest xml:lang="en-US"><AccessLicenseNumber></AccessLicenseNumber><UserId></UserId><Password></Password></AccessRequest><?xml version="1.0"?><RatingServiceSelectionRequest xml:lang="en-US"><Request><TransactionReference><CustomerContext>Rating and Service</CustomerContext><XpciVersion>1.0001</XpciVersion></TransactionReference><RequestAction>Rate</RequestAction><RequestOption>rate</RequestOption></Request><PickupType><Code>01</Code></PickupType><Shipment><Shipper><ShipperNumber></ShipperNumber><Address><City></City><StateProvinceCode></StateProvinceCode><PostalCode></PostalCode><CountryCode>United States</CountryCode></Address></Shipper><ShipTo><Address><City>San Jose</City><StateProvinceCode>CA</StateProvinceCode><PostalCode>95131</PostalCode><CountryCode>US</CountryCode></Address></ShipTo><Service><Code>07</Code></Service><Package><PackagingType><Code>02</Code></PackagingType><Dimensions><Length>12</Length><Width>12</Width><Height>12</Height><UnitOfMeasurement><Code>IN</Code></UnitOfMeasurement></Dimensions><PackageWeight><Weight>1.0</Weight><UnitOfMeasurement><Code>LBS</Code></UnitOfMeasurement></PackageWeight></Package></Shipment></RatingServiceSelectionRequest>
Full Response: <?xml version="1.0"?> <RatingServiceSelectionResponse><Response><TransactionReference><CustomerContext>Rating and Service</CustomerContext><XpciVersion>1.0001</XpciVersion></TransactionReference><ResponseStatusCode>0</ResponseStatusCode><ResponseStatusDescription>Failure</ResponseStatusDescription><Error><ErrorSeverity>Hard</ErrorSeverity><ErrorCode>110108</ErrorCode><ErrorDescription>Missing/Illegal Shipper/CountryCode</ErrorDescription></Error></Response></RatingServiceSelectionResponse>

FedEX:
Full Request: n/a
Full Response: n/a

USPS:
Full Request: n/a
Full Response: n/a

the error is saying "Missing/Illegal Shipper/CountryCode"

I notice that the shipper city and state does not have a value.


Go into the power store admin panel and go to the page. Click on the Map and Directions tab and make sure to enter your stores address. This info is used by the shipping provider to determine the origin of the shipment.

I'm not sure what you mean by power store admin panel. I entered the store address info in the Globals file. I'm using PowerStore200.

Denise

Did you fill in all of the address values in the WA Globals file:
$WAGLOBAL_Address = "<street address>";
$WAGLOBAL_City = "<city>";
$WAGLOBAL_State = "<State>";
$WAGLOBAL_Zip = "<Zip>";
$WAGLOBAL_Country = "<Country>";



none of this info is being passed in the request, except for the Country:
<Shipper>
<ShipperNumber></ShipperNumber>
<Address>
<City></City>
<StateProvinceCode></StateProvinceCode>
<PostalCode></PostalCode>
<CountryCode>United States</CountryCode>
</Address>
</Shipper>


It looks like the shipper number is not set either:
$WAGLOBAL_UPS_ShipperNo = "";

I removed it as sensitive information. Here's the failure response with only the login/password and signature info removed.

Direct Pay:
Full Request: n/a
Full Response: n/a

Express Authorize
Full Request: <?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><soap:Header><RequesterCredentials xmlns="urn:ebay:api:PayPalAPI"><Credentials xmlns="urn:ebay:apis:eBLBaseComponents"><Username></Username><Password></Password><Signature></Signature><Subject/></Credentials></RequesterCredentials></soap:Header><soap:Body><SetExpressCheckoutReq xmlns="urn:ebay:api:PayPalAPI"><SetExpressCheckoutRequest><Version xmlns="urn:ebay:apis:eBLBaseComponents">2.20</Version><SetExpressCheckoutRequestDetails xmlns="urn:ebay:apis:eBLBaseComponents"><OrderTotal currencyID="USD">19.52</OrderTotal><ReturnURL>http://www.store.oceanbeachdreamin.com/pp_confirm.php</ReturnURL><CancelURL>http://www.store.oceanbeachdreamin.com/pp_cancel.php</CancelURL><PaymentAction>Authorization</PaymentAction></SetExpressCheckoutRequestDetails></SetExpressCheckoutRequest></SetExpressCheckoutReq></soap:Body></soap:Envelope>
Full Response: <?xml version="1.0" encoding="UTF-8"?><SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xs="http://www.w3.org/2001/XMLSchema" xmlns:cc="urn:ebay:apis:CoreComponentTypes" xmlns:ed="urn:ebay:apis:EnhancedDataTypes" xmlns:wsu="http://schemas.xmlsoap.org/ws/2002/07/utility" xmlns:saml="urn:oasis:names:tc:SAML:1.0:assertion" xmlns:ds="http://www.w3.org/2000/09/xmldsig#" xmlns:wsse="http://schemas.xmlsoap.org/ws/2002/12/secext" xmlns:ebl="urn:ebay:apis:eBLBaseComponents" xmlns:ns="urn:ebay:api:PayPalAPI"><SOAP-ENV:Header><Security xmlns="http://schemas.xmlsoap.org/ws/2002/12/secext" xsi:type="wsse:SecurityType"></Security><RequesterCredentials xmlns="urn:ebay:api:PayPalAPI" xsi:type="ebl:CustomSecurityHeaderType"><Credentials xmlns="urn:ebay:apis:eBLBaseComponents" xsi:type="ebl:UserIdPasswordType"><Username xsi:type="xs:string"></Username><Password xsi:type="xs:string"></Password><Signature xsi:type="xs:string">AVDx.al2kOHoarDF-TNawdrTbjuJAp3ia2iDldNS4WBKrcTnPOQsuEuQ</Signature><Subject xsi:type="xs:string"></Subject></Credentials></RequesterCredentials></SOAP-ENV:Header><SOAP-ENV:Body id="_0"><SetExpressCheckoutResponse xmlns="urn:ebay:api:PayPalAPI"><Timestamp xmlns="urn:ebay:apis:eBLBaseComponents">2010-08-17T19:37:31Z</Timestamp><Ack xmlns="urn:ebay:apis:eBLBaseComponents">Success</Ack><CorrelationID xmlns="urn:ebay:apis:eBLBaseComponents">b82c40f154f</CorrelationID><Version xmlns="urn:ebay:apis:eBLBaseComponents">2.20</Version><Build xmlns="urn:ebay:apis:eBLBaseComponents">1445048</Build><Token xsi:type="ebl:ExpressCheckoutTokenType">EC-5CC05434104606624</Token></SetExpressCheckoutResponse></SOAP-ENV:Body></SOAP-ENV:Envelope>

Express Process:
Full Request: n/a
Full Response: n/a

UPS:
Full Request: <?xml version="1.0"?><AccessRequest xml:lang="en-US"><AccessLicenseNumber>0C5B3EF4F29520C0</AccessLicenseNumber><UserId></UserId><Password></Password></AccessRequest><?xml version="1.0"?><RatingServiceSelectionRequest xml:lang="en-US"><Request><TransactionReference><CustomerContext>Rating and Service</CustomerContext><XpciVersion>1.0001</XpciVersion></TransactionReference><RequestAction>Rate</RequestAction><RequestOption>rate</RequestOption></Request><PickupType><Code>01</Code></PickupType><Shipment><Shipper><ShipperNumber>3W0014</ShipperNumber><Address><City>Port Hadlock</City><StateProvinceCode>WA</StateProvinceCode><PostalCode>98339</PostalCode><CountryCode>United States</CountryCode></Address></Shipper><ShipTo><Address><City>San Jose</City><StateProvinceCode>CA</StateProvinceCode><PostalCode>95131</PostalCode><CountryCode>US</CountryCode></Address></ShipTo><Service><Code>07</Code></Service><Package><PackagingType><Code>02</Code></PackagingType><Dimensions><Length>12</Length><Width>12</Width><Height>12</Height><UnitOfMeasurement><Code>IN</Code></UnitOfMeasurement></Dimensions><PackageWeight><Weight>1.0</Weight><UnitOfMeasurement><Code>LBS</Code></UnitOfMeasurement></PackageWeight></Package></Shipment></RatingServiceSelectionRequest>
Full Response: <?xml version="1.0"?> <RatingServiceSelectionResponse><Response><TransactionReference><CustomerContext>Rating and Service</CustomerContext><XpciVersion>1.0001</XpciVersion></TransactionReference><ResponseStatusCode>0</ResponseStatusCode><ResponseStatusDescription>Failure</ResponseStatusDescription><Error><ErrorSeverity>Hard</ErrorSeverity><ErrorCode>110108</ErrorCode><ErrorDescription>Missing/Illegal Shipper/CountryCode</ErrorDescription></Error></Response></RatingServiceSelectionResponse>

FedEX:
Full Request: n/a
Full Response: n/a

USPS:
Full Request: n/a
Full Response: n/a

maybe UPS doesn' like having the country passed as "United States".

Try changing the country to "US"

That didn't work either. Does everything else look OK?

Denise

does it still show the same error:
<ErrorDescription>Missing/Illegal Shipper/CountryCode</ErrorDescription>

can you post the most recent full response?