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Support ticket!

Thread began 7/23/2010 4:57 pm by kris348832 | Last modified 7/27/2010 5:31 pm by kris348832 | 615 views | 7 replies |

kris348832

Support ticket!

Hi,

Having a few problems with the admin section in Powerstore3.

Basically whenever I try to change the settings - Paypal, registration emails etc, it says "error on page" and won't accept the changes.

What do i need to do to submit a support ticket?

thanks
Kris

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Eric Mittman

If the values you are entering into the settings are not valid you can get an error message about them. Please post back with a specific example of one of the settings that you are trying to update and the results that you are getting. Please also include the exact values that you are using, any screenshots of the error would be very helpful as well.

If this is a more involved problem or an issue that we would need to get some more detailed info about I can open a ticket for you so we can exchange the details in private.

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kris348832

Hi Eric,

Even when I enter simple information such as "Site Name" it won't accept the changes, and there is a "Error on Page" in the bottom left.

If you could open a support ticket that would be appreciated.

thanks
Kris

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kris348832

Hi Eric,

Any chance of opening up that ticket? There really isn't anything I can post that I haven't already told you! It's simply a case of the settings in admin not accepting changes to ANY section. I'm presuming there is an error in the code somewhere, but I have no idea where?

thanks
Kris

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Eric Mittman

You can view or update your ticket in your support history.

supporthistory.php

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kris348832

Ok, thanks.

How do we go about exchanging info in private? I presume I'm going to need to give you the logins etc!

Sorry, I'm probably missing something very simple here!

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Eric Mittman

You will need to login to your support history and update your ticket with this information. All communication via the ticket is private.

supporthistory.php

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kris348832

Ok will do.

Ta.

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