are you receiving the email? just missing the password? or is the email not being received at all?
if you are getting the emaiol, but the password is missing, try editing the email template file, change the following code:
<?php
foreach( $_POST as $pkey => $pval ){
if (!RemoveValue($pkey,$remove,$removeBegins,$removeEnds,$removeIncludes)) {
?>
<tr valign="top">
<th style="font-family: 'Times New Roman', Times, serif; font-size: 12px;width: 134px; text-align: right; padding: 3px 10px 3px 3px; color: #666; font-weight: bold;">Temporary Password:</th>
<td style="font-family: 'Times New Roman', Times, serif; font-size: 12px;padding: 3px; border-left: 1px solid #DDD; border-bottom: 1px solid #DDD; color: #444;"><p>Here is your temporary password:</p>
<p><strong><strong><?php echo($row_LostPW['UserPassword']); ?></strong></strong></p><p></p></td>
</tr>
<?php
}
}
?>
to:
<tr valign="top">
<th style="font-family: 'Times New Roman', Times, serif; font-size: 12px;width: 134px; text-align: right; padding: 3px 10px 3px 3px; color: #666; font-weight: bold;">Temporary Password:</th>
<td style="font-family: 'Times New Roman', Times, serif; font-size: 12px;padding: 3px; border-left: 1px solid #DDD; border-bottom: 1px solid #DDD; color: #444;"><p>Here is your temporary password:</p>
<p><strong><strong><?php echo($row_LostPW['UserPassword']); ?></strong></strong></p><p></p></td>
</tr>