close ad
WARNING: Do Not Install the DREAMWEAVER CC 2017 or 2018 Update »
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

Surveyor Software Big - Won't Crawl Site

Thread began 6/28/2010 1:06 pm by admin394099 | Last modified 7/07/2010 2:30 pm by Jimmy Wu | 1592 views | 11 replies |

admin394099

Surveyor Software Big - Won't Crawl Site

I am trying to create a sitemap file using surveyor. I have followed the instructions to a T, using the local & remote styles of sitemap, but after hitting the Finish Button, Surveyor simply stops working & wont actaully survey my site. I have tried creating HTML & XML versions of a sitemap, same problem, Surveyor just gets frozen.

How can I get surveyor to actually scan my site?

Sign in to reply to this post

Jimmy Wu

Are you surveying a local site or a site that is hosted on a server?

If you're surveying a hosted site, can you send me the url? I'd like to test the surveying of the site. Then I can give you further details on how to get your site surveyed and a sitemap generated for you.

Also, are you saving the sitemap to your local hard drive or to a network drive?

Sign in to reply to this post

admin394099

As i stated in my first post I have tried both methods.

I am trying to Survey www.logomatcentral.com

I am trying to save the sitemap file to the root directory of my site.

Sign in to reply to this post

Jimmy Wu

The sitemap generated just fine when I tried it. I've attached the results.

This is what I did:
Open up surveyor by going to this menu Insert->WebAssist->Surveyor->XML Site Map.
Use the default selected Create from site option and click next.
Enter www.logomatcentral.com/ in the Web Address.
The Sitemap is stored in a site that is saved to a local hd.
Changed the maximum pages to 1000 from 100 and hit finish.

Attached Files
sitemap.xml.zip
Sign in to reply to this post

admin394099

you explained to me the same thing that the help documentation did, however even though the file created "just fine" on your machine I am still having the same freezing difficulty that many users have had.

No matter which combination of options I choose, the software will not work.

I noticed in the many other posts having a similar issue that no resolve was ever listed.

Has anyone worked on a patch for this software bug?

I am going to be completly stuck & look foolish for having had my boss buy this software. can i get a refund for my software that doesn't work?

Sign in to reply to this post

admin394099

dunnest go

Is there any guidance that can be given beyond the stock answer of do what the general instructions suggest? I have spent the entire day trying to get a site map done, my boss thinks I am incompitent & is giving me grief because I can't even update our site map. Like the others who have posted with this same issue I ask, Can this be resolved or is this just a fatal bug in the software?

Sign in to reply to this post

admin394099

So all I get in response is: It worked fine for me, Follow the directions? Really I hope there can be some guidance offered beyond that. That is not unreasonable to ask...I'm sure the Better Business Bureau & California Chamber of Commerce would agree with me.

Sign in to reply to this post

Jimmy Wu

Its unreasonable for you to expect an instant response time on your issue. We have our support hours and policy written out clearly that we'll get a response to you within 2 business days.

If we are unable to reproduce the issue, we can't really work on a fix for it.

I have opened a backend ticket to look into this issue with you. Please log in to your account and check your support history to access this ticket.

Sign in to reply to this post

admin394099

Thank You For You Assistance In Figuring Out My Problem. I appreciate It.

Sign in to reply to this post

Jimmy Wu

Glad we were able to get the issue squared away. It was just a simple deletion of the WinFileCache that fixed the issue.

Sign in to reply to this post
loading

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...