File Manager not displaying correctly

I've used HTMLEditor on a number of sites but never encountered this problem.

On the server, when I click Browse Server to view the file manager it doesn't display correctly (screenshot attached).

It works fine locally. All permissions on the server are set to 777.

Any ideas/solutions greatly appreciated.

Thanks.

Do you have error reporting turned on for the live server? It seems that there might be an error occurring somewhere that is not being displayed. If you don't have access to the php.ini file then you can add in the following code to the top of your page to allow for error reporting:

<?php 

error_reporting(E_ALL); 

ini_set('display_errors','on'); 

?>

When you configured this locally did you specify upload locations that are present on the live server?

Thanks for the reply Eric.

I tried your suggestion but unfortunately don't get an error.

The upload location is present on the live server and permissions have been set.

Strangely, it doesn't seem to be affecting uploads, but when I do upload an image it is only displayed as a hyperlink (another screenshot attached) and none of the other functions of the file manager are there.

As I said I've used this a number of times with no problems - I think this must be server-related, but I can't think what?

Any more suggestions would be appreciated.

Thanks again.

We will need to look into this issue further to determine what is going on. I have opened a ticket for you so we can exchange some details in private. To update the ticket or check on it's status login and visit your support history.

supporthistory.php

Hi Eric,

Probably entirely unrelated, but with my set-up (on certain servers) it was a problem with the 'HTMLEditor/editor/plugins/kfm/.htaccess' file that was causing the problem. Renaming the .htacess file solved my problem.

Originally Said By: neilo

  Hi Eric,

Probably entirely unrelated, but with my set-up (on certain servers) it was a problem with the 'HTMLEditor/editor/plugins/kfm/.htaccess' file that was causing the problem. Renaming the .htacess file solved my problem.  

Thanks for the suggestion - I tried it, but unfortunately this time I just get a blank window with "Please wait...loading".

The fact that renaming htaccess had some effect makes me think it must be related, but I can't think how (?)

One thing I have noticed is the URL in the file manager window that doesn't work is...

/HTMLEditor/editor/filemanager/browser/default/browser.php?Type=Image&Connector=http://ecologicalphotography.co.uk/HTMLEditor/editor/filemanager/connectors/php/connector.php

...whereas on a file manager that does work (on another server) this URL is...

/HTMLEditor/editor/plugins/kfm/index.php?lang=default&kfm_caller_type=fck&type=Image

Hi there,

Yes - when I add the 'doesn't work' url string you posted in the address bar after my own url/HTMLEditor/directory path, I get the old standard type kfm file browser that you are currently getting. That is the same url that my editor defaults to if I leave the htaccess file entirely intact.

People on other threads have reported solving the problem by deleting just the 'php_value magic_quotes_gpc off' lines under the 'mod_php4c' & 'mod_php4c' lines.

Could you post a link to the javascript file in your HTMLEditor/custom folder (if there are more than one then the one with the highest number at the end)?

All academic as Eric will sort it in a flash, but just curious!

Originally Said By: neilo

  Hi there,

Yes - when I add the 'doesn't work' url string you posted in the address bar after my own url/HTMLEditor/directory path, I get the old standard type kfm file browser that you are currently getting. That is the same url that my editor defaults to if I leave the htaccess file entirely intact.

People on other threads have reported solving the problem by deleting just the 'php_value magic_quotes_gpc off' lines under the 'mod_php4c' & 'mod_php4c' lines.

Could you post a link to the javascript file in your HTMLEditor/custom folder (if there are more than one then the one with the highest number at the end)?

All academic as Eric will sort it in a flash, but just curious!  

Thanks Neilo - I tried removing those lines in the htaccess...no joy I'm afraid.

The link to the javascript file is index_homeContent2.js

Thanks again.

Further to the above - I've uploaded another site to the same server and have got the same problem. I have no idea how to resolve this and don't think the host will be very helpful - has anyone got any other suggestions. Otherwise I'll probably have to change hosts...or try a different HTML Editor.

Many thanks

Hiya,

Did you update the ticket Eric created for you (see post #4 above)?