close ad
Install the LAtest Updates to Work with CC 2017 and CC 2018
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

Cart empties upon checkout

Thread began 6/05/2010 7:53 pm by adam106173 | Last modified 6/07/2010 4:40 pm by Jason Byrnes | 709 views | 4 replies |

adam106173

Cart empties upon checkout

I found a thread where people were having a similar problem, but there really was no solutin posted: showthread.php?t=4652&highlight=cart+empties+checkout

This has been a random issue for me. When one hits checkout from the cart page, the page is re-directed to the cart and is empty rather than going forward to checkout. When it has happened previously, I've re-uploaded the cart and checkout page and the problem seems to go away. But what does this keep happening?

Please help. www.julesseltzer.com

Sign in to reply to this post

adam106173

Edit: This isn't a random problem, but seems to not happen on every computer. But it happens 100% of the time on the machines that have the problem. It is going from non-secure to secure pages. For now, I've bypassed the secure pages hoping no one will notice. Please help asap. I've attached some page that might help solve the issue. I did try the solutions from the above post, but nothing seemed to work for me.

Edit: I changed my strategy. I made all pages SSL for now.

Attached Files
pages.zip
Sign in to reply to this post

Jason ByrnesWebAssist

usually, when the cart clears on checkout, it happens because of switching the domain.

thew cart items are stored in a session. The session is tied to the domain and a cookie.

if a user comes to your site at:

julesseltzer.com

this will start a different session than coming to the site at:
www.julesseltzer.com


a good strategy, and it looks like this what your doing now, is to redirect all traffic to the secure url:
www.julesseltzer.com

Sign in to reply to this post

adam106173

I will keep it all going through the https, which is what you think is best. But why was the problem intermittent do you think? I had a few orders come through just before a customer brought this to my attention. I can't get it to happen now everything is through the ssl, but for my own knowledge - what do you think?

Sign in to reply to this post

Jason ByrnesWebAssist

some customers where starting the shopping correctly at:
www.julesseltzer.com


while others where coming to your store at:
julesseltzer.com


the ones using the
www.julesseltzer.com

address would have gone through without a problem.

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...