close ad
WARNING: Do Not Install the DREAMWEAVER CC 2017 or 2018 Update »
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

captcha problems

Thread began 6/02/2010 12:52 pm by s_lasry191696 | Last modified 6/12/2010 3:53 pm by i.edwards384429 | 1095 views | 6 replies |

s_lasry191696

captcha problems

Hello,

I have viewed and read few threads regarding errors with captcha. I tried all the solutions and tests that were provided by the support team. Still my captcha does not work. There is an x image where the image suppose to display. Here is the link:

contactus.php

please reply to me as soon as possible

thank you

Sign in to reply to this post

Jason ByrnesWebAssist

When i try to view the file that creates the captcha image directly at:
WAVT_CaptchaSecurityImages.php

I get a 500 server error, This is a generic error message that really doesn't give enough information to troubleshoot.
Most likely the generic error is being displayed because has configured the server not to show php errors.

Please contact the host to have them either turn on more robust errror reporting or look into the servers error logs to see what the real error message is.

Sign in to reply to this post

s_lasry191696

error on captcha

Hello Jason,

Thanks for the reply. According to the hosting company there is scripting error and permission error. the server works fine. Please help.

Thank you and regards

Originally Said By: Jason Byrnes
  When i try to view the file that creates the captcha image directly at:
WAVT_CaptchaSecurityImages.php

I get a 500 server error, This is a generic error message that really doesn't give enough information to troubleshoot.
Most likely the generic error is being displayed because has configured the server not to show php errors.

Please contact the host to have them either turn on more robust errror reporting or look into the servers error logs to see what the real error message is.  
Sign in to reply to this post

Jason ByrnesWebAssist

did they give any more specifics on what the scripting error is? I will need to know the exact error to have an idea of what is wrong.

They should also be able to help with correcting the permissions problem. You may be able to correct the permission problem in Dreamweaver.

In the files panel, change the View Dropdown to remote view.

Select the file that has the permission issue and, right click on it and select Set Permissions. Select read Write and execute permissions for all users.

Sign in to reply to this post

s_lasry191696

captcha problems

Hi Jason,

I have contacted the hosting company and we checked the permission. There is full permissions to everyone. Plus their server does provide full error log messages when needed. Please advise as soon as possible of what to do. I desperately need to have it up and running. Plus, I actually removed all the files from the host server and upload them back from scratch and it still does the problem.

Please advise as soon as possible.

Thank you in advance.

Sign in to reply to this post

Jason ByrnesWebAssist

with just the 500 error, it is impossible for me to tell what the problem is.

the file that generates the captcha image is at:
WAVT_CaptchaSecurityImages.php


when I access this file directly, I get a 500 server error. this does not tell me anything other than "An error occurred"


the hosts error logs should contain more information about the cause of the error.

I need this information to be able to proceed. Without more information, I have nothing to work with to identify a cause to the problem.

Sign in to reply to this post

i.edwards384429

update

Hi

my next move would be to upload the form in the attached zip file.

It has nothing to do with WA it's one I use from anothe forum.

If that works then ok it's down to WA if it doesn't then I'd be screaming at the hoster.

HTH

Ian

Attached Files
testform.zip
Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...