eCart5 Checkout Failure PayPal Direct Sandbox

I am unable to get my checkout page to submit properly when customers use paypal direct (and enter all info on my site). If they click the "check out with paypal button at the top and checkout on the paypal site the order will submit. But not when using ppdirect on my site.

My checkout_failure.php page only states:

Transaction Not Completed
We're sorry
Your transaction could not be completed.

I have tried to add the debug binding, but no more info is displayed (not even in code view).

I am using a Sandbox Test Account with PayPal.

Is this something wrong on the paypal side, or on my ecart5 code side?

Screenshot...

When I add the following to checkout_failure.php:
<?php echo(PP_DirectPayment_Result("Long Error Message")) ?>

I get the following output:
This transaction cannot be processed due to an invalid merchant configuration.

I am using a Sandbox Account. Is this possible with a Sandbox Account?

My buyer and seller accounts are both Verified and Enabled. Any ideas?

invalid merchant configuration means that there is a problem with your paypal account settings. To determine what that problem is, you will need to contact paypal. They will be able to help you with the Merchant account configuration.

Jason,

I contacted PayPal, and spoke directly with Merchant Tech Support.

I was using a Standard PayPal Account and not an account that had been converted to a Website Payments Pro Account. (in a sandbox)

I have converted to a Website Payments Pro Account and rebuilt all my cart and checkout pages.

But I am still getting failed transactions when I checkout/process the payment on my website. According to merchant tech support at paypal, everything is set up properly on the paypal side.

checkout_failure.php displays this error message:
This transaction cannot be processed. Transaction Not Completed.

Not sure what to do next. Any ideas?

add the following code to the cehckout failure page:

<?php  

 if(!session_id()) session_start(); 



     echo "<p>Direct Pay: <br />"; 

     echo "Full Request: ".(isset($_SESSION["PP_DirectPayment_postedValues"])?htmlentities($_SESSION["PP_DirectPayment_postedValues"]):"n/a")."<br />";  

     echo "Full Response: ".(isset($_SESSION["PP_DirectPayment"])?htmlentities($_SESSION["PP_DirectPayment"]):"n/a")."<br /></p>";  

     echo "<p>Express Authorize <br />"; 

     echo "Full Request: ".(isset($_SESSION["ECO_Auth_Request"])?htmlentities($_SESSION["ECO_Auth_Request"]):"n/a")."<br />"; 

     echo "Full Response: ".(isset($_SESSION["ECO_Auth_Result"])?htmlentities($_SESSION["ECO_Auth_Result"]):"n/a")."<br />"; 

     echo "<p>Express Process: <br />"; 

     echo "Full Request: ".(isset($_SESSION["ECO_Process_Request"])?htmlentities($_SESSION["ECO_Process_Request"]):"n/a")."<br />"; 

     echo "Full Response: ".(isset($_SESSION["ECO_Process_Result"])?htmlentities($_SESSION["ECO_Process_Result"]):"n/a")."<br /></p>"; 

     echo "<p>UPS: <br />"; 

     echo "Full Request: ".(isset($_SESSION["hbCart_UPS_FullRequest"])?htmlentities($_SESSION["hbCart_UPS_FullRequest"]):"n/a")."<br />";  

     echo "Full Response: ".(isset($_SESSION["hbCart_UPS_FullResponse"])?htmlentities($_SESSION["hbCart_UPS_FullResponse"]):"n/a")."<br /></p>";  



     echo "<p>FedEX: <br />"; 

     echo "Full Request: ".(isset($_SESSION["hbCart_FedEx_FullRequest"])?htmlentities($_SESSION["hbCart_FedEx_FullRequest"]):"n/a")."<br />";  

     echo "Full Response: ".(isset($_SESSION["hbCart_FedEx_FullResponse"])?htmlentities($_SESSION["hbCart_FedEx_FullResponse"]):"n/a")."<br /></p>";  



     echo "<p>USPS: <br />"; 

     echo "Full Request: ".(isset($_SESSION["hbCart_USPS_FullRequest"])?htmlentities($_SESSION["hbCart_USPS_FullRequest"]):"n/a")."<br />";  

     echo "Full Response: ".(isset($_SESSION["hbCart_USPS_FullResponse"])?htmlentities($_SESSION["hbCart_USPS_FullResponse"]):"n/a")."<br /></p>";  

 

?>

this will give the full request and full response from the gateway to help uss determine what the problem is.

NOTE: The full request and full response will contain sensitive information like Credit card numbers and paypal api account information, you will need to remove any sensitive information before posting it here.

Jason,

Thanks for helping me. The output is as follows (personal info removed):

Direct Pay:
Full Request: <?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><soap:Header><RequesterCredentials xmlns="urn:ebay:api:PayPalAPI"><Credentials xmlns="urn:ebay:apis:eBLBaseComponents"><Username>REMOVED_USERNAME</Username><Password>REMOVED_PASSWORD</Password><Signature>REMOVED_SIG</Signature><Subject/></Credentials></RequesterCredentials></soap:Header><soap:Body><DoDirectPaymentReq xmlns="urn:ebay:api:PayPalAPI"><DoDirectPaymentRequest><Version xmlns="urn:ebay:apis:eBLBaseComponents">60.0</Version><DoDirectPaymentRequestDetails xmlns="urn:ebay:apis:eBLBaseComponents"><PaymentAction>Sale</PaymentAction><PaymentDetails><OrderTotal currencyID="USD">5.67</OrderTotal><ShippingTotal currencyID="USD">3.5</ShippingTotal><ItemTotal currencyID="USD">2</ItemTotal><TaxTotal currencyID="USD">0.17</TaxTotal><ButtonSource>WebAssist.eCartPHP.Pro.DP</ButtonSource><PaymentDetailsItem><Name>West Texas</Name><Amount currencyID="USD">2</Amount><Quantity>1</Quantity><Number>63</Number></PaymentDetailsItem><ShipToAddress><Name>FirstName</Name><Street1>3625 Street Name</Street1><CityName>City</CityName><StateOrProvince>TX</StateOrProvince><PostalCode>75219</PostalCode><Country>US</Country><Phone>2222222222</Phone></ShipToAddress></PaymentDetails><CreditCard><CreditCardType>Visa</CreditCardType><CreditCardNumber>REMOVED_CC#</CreditCardNumber><ExpMonth>5</ExpMonth><ExpYear>2015</ExpYear><CardOwner><PayerStatus>verified</PayerStatus><PayerName><FirstName>FirstName</FirstName><LastName>LastName</LastName></PayerName><Payer>dLastName@dLastName.com</Payer><PayerCountry>US</PayerCountry><Address><Street1>3625 Street Name</Street1><CityName>City</CityName><StateOrProvince>TX</StateOrProvince><Country>US</Country><CountryName>US</CountryName><PostalCode>75219</PostalCode><Phone>2222222222</Phone></Address></CardOwner><CVV2>123</CVV2></CreditCard><IPAddress>12.20.42.126</IPAddress><MerchantSessionId>4d3fsdo48nrjeruuho3dnr8jl7</MerchantSessionId></DoDirectPaymentRequestDetails></DoDirectPaymentRequest></DoDirectPaymentReq></soap:Body></soap:Envelope>
Full Response: <?xml version="1.0" encoding="UTF-8"?><SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xs="http://www.w3.org/2001/XMLSchema" xmlns:cc="urn:ebay:apis:CoreComponentTypes" xmlns:ed="urn:ebay:apis:EnhancedDataTypes" xmlns:wsu="http://schemas.xmlsoap.org/ws/2002/07/utility" xmlns:saml="urn:oasis:names:tc:SAML:1.0:assertion" xmlns:ds="http://www.w3.org/2000/09/xmldsig#" xmlns:wsse="http://schemas.xmlsoap.org/ws/2002/12/secext" xmlns:ebl="urn:ebay:apis:eBLBaseComponents" xmlns:ns="urn:ebay:api:PayPalAPI"><SOAP-ENV:Header><Security xmlns="http://schemas.xmlsoap.org/ws/2002/12/secext" xsi:type="wsse:SecurityType"></Security><RequesterCredentials xmlns="urn:ebay:api:PayPalAPI" xsi:type="ebl:CustomSecurityHeaderType"><Credentials xmlns="urn:ebay:apis:eBLBaseComponents" xsi:type="ebl:UserIdPasswordType"><Username xsi:type="xs:string"></Username><Password xsi:type="xs:string"></Password><Signature xsi:type="xs:string">REMOVED_SIG</Signature><Subject xsi:type="xs:string"></Subject></Credentials></RequesterCredentials></SOAP-ENV:Header><SOAP-ENV:Body id="_0"><DoDirectPaymentResponse xmlns="urn:ebay:api:PayPalAPI"><Timestamp xmlns="urn:ebay:apis:eBLBaseComponents">2010-05-26T19:22:15Z</Timestamp><Ack xmlns="urn:ebay:apis:eBLBaseComponents">Failure</Ack><CorrelationID xmlns="urn:ebay:apis:eBLBaseComponents">5c9b079a7691</CorrelationID><Errors xmlns="urn:ebay:apis:eBLBaseComponents" xsi:type="ebl:ErrorType"><ShortMessage xsi:type="xs:string">Gateway Decline</ShortMessage><LongMessage xsi:type="xs:string">This transaction cannot be processed.</LongMessage><ErrorCode xsi:type="xs:token">10752</ErrorCode><SeverityCode xmlns="urn:ebay:apis:eBLBaseComponents">Error</SeverityCode><ErrorParameters xmlns="urn:ebay:apis:eBLBaseComponents" xsi:type="ebl:ErrorParameterType" ParamID="ProcessorResponse"><Value xsi:type="xs:string">0000</Value></ErrorParameters></Errors><Version xmlns="urn:ebay:apis:eBLBaseComponents">60.0</Version><Build xmlns="urn:ebay:apis:eBLBaseComponents">1298200</Build><Amount xsi:type="cc:BasicAmountType" currencyID="USD">5.67</Amount><AVSCode xsi:type="xs:string">X</AVSCode><CVV2Code xsi:type="xs:string">S</CVV2Code></DoDirectPaymentResponse></SOAP-ENV:Body></SOAP-ENV:Envelope>

Express Authorize
Full Request: <?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><soap:Header><RequesterCredentials xmlns="urn:ebay:api:PayPalAPI"><Credentials xmlns="urn:ebay:apis:eBLBaseComponents"><Username>REMOVED_USERNAME</Username><Password>REMOVED_PASSWORD</Password><Signature>REMOVED_SIG</Signature><Subject/></Credentials></RequesterCredentials></soap:Header><soap:Body><SetExpressCheckoutReq xmlns="urn:ebay:api:PayPalAPI"><SetExpressCheckoutRequest><Version xmlns="urn:ebay:apis:eBLBaseComponents">60.0</Version><SetExpressCheckoutRequestDetails xmlns="urn:ebay:apis:eBLBaseComponents"><ReturnURL>http://www.mydomain.com/cart/pp_confirm.php</ReturnURL><CancelURL>http://www.mydomain.com/cart/pp_cancel.php</CancelURL><PaymentAction>Authorization</PaymentAction><PaymentDetails><OrderTotal currencyID="USD">4.58</OrderTotal></PaymentDetails></SetExpressCheckoutRequestDetails></SetExpressCheckoutRequest></SetExpressCheckoutReq></soap:Body></soap:Envelope>
Full Response: <?xml version="1.0" encoding="UTF-8"?><SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xs="http://www.w3.org/2001/XMLSchema" xmlns:cc="urn:ebay:apis:CoreComponentTypes" xmlns:ed="urn:ebay:apis:EnhancedDataTypes" xmlns:wsu="http://schemas.xmlsoap.org/ws/2002/07/utility" xmlns:saml="urn:oasis:names:tc:SAML:1.0:assertion" xmlns:ds="http://www.w3.org/2000/09/xmldsig#" xmlns:wsse="http://schemas.xmlsoap.org/ws/2002/12/secext" xmlns:ebl="urn:ebay:apis:eBLBaseComponents" xmlns:ns="urn:ebay:api:PayPalAPI"><SOAP-ENV:Header><Security xmlns="http://schemas.xmlsoap.org/ws/2002/12/secext" xsi:type="wsse:SecurityType"></Security><RequesterCredentials xmlns="urn:ebay:api:PayPalAPI" xsi:type="ebl:CustomSecurityHeaderType"><Credentials xmlns="urn:ebay:apis:eBLBaseComponents" xsi:type="ebl:UserIdPasswordType"><Username xsi:type="xs:string"></Username><Password xsi:type="xs:string"></Password><Signature xsi:type="xs:string">REMOVED_SIG</Signature><Subject xsi:type="xs:string"></Subject></Credentials></RequesterCredentials></SOAP-ENV:Header><SOAP-ENV:Body id="_0"><SetExpressCheckoutResponse xmlns="urn:ebay:api:PayPalAPI"><Timestamp xmlns="urn:ebay:apis:eBLBaseComponents">2010-05-26T17:40:14Z</Timestamp><Ack xmlns="urn:ebay:apis:eBLBaseComponents">Success</Ack><CorrelationID xmlns="urn:ebay:apis:eBLBaseComponents">1238ddac3cc65</CorrelationID><Version xmlns="urn:ebay:apis:eBLBaseComponents">60.0</Version><Build xmlns="urn:ebay:apis:eBLBaseComponents">1311648</Build><Token xsi:type="ebl:ExpressCheckoutTokenType">EC-6AA9604727135770E</Token></SetExpressCheckoutResponse></SOAP-ENV:Body></SOAP-ENV:Envelope>

(continued...)

Express Process:
Full Request: <?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><soap:Header><RequesterCredentials xmlns="urn:ebay:api:PayPalAPI"><Credentials xmlns="urn:ebay:apis:eBLBaseComponents"><Username>REMOVED_USERNAME</Username><Password>REMOVED_PASSWORD</Password><Signature>REMOVED_SIG</Signature><Subject/></Credentials></RequesterCredentials></soap:Header><soap:Body><DoExpressCheckoutPaymentReq xmlns="urn:ebay:api:PayPalAPI"><DoExpressCheckoutPaymentRequest><Version xmlns="urn:ebay:apis:eBLBaseComponents">60.0</Version><DoExpressCheckoutPaymentRequestDetails xmlns="urn:ebay:apis:eBLBaseComponents"><Token>EC-6AA9604727135770E</Token><PaymentAction>Sale</PaymentAction><PayerID>NVBY5K883PEWJ</PayerID><PaymentDetails><OrderTotal currencyID="USD">4.58</OrderTotal><ShippingTotal currencyID="USD">3.5</ShippingTotal><ItemTotal currencyID="USD">1</ItemTotal><TaxTotal currencyID="USD">0.08</TaxTotal><ButtonSource>WebAssist.eCartPHP.Pro.ECO</ButtonSource><PaymentDetailsItem><Name>A LIFETIME WITH LIONS</Name><Amount currencyID="USD">1</Amount><Quantity>1</Quantity><Number>85</Number></PaymentDetailsItem></PaymentDetails></DoExpressCheckoutPaymentRequestDetails></DoExpressCheckoutPaymentRequest></DoExpressCheckoutPaymentReq></soap:Body></soap:Envelope>
Full Response: <?xml version="1.0" encoding="UTF-8"?><SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xs="http://www.w3.org/2001/XMLSchema" xmlns:cc="urn:ebay:apis:CoreComponentTypes" xmlns:ed="urn:ebay:apis:EnhancedDataTypes" xmlns:wsu="http://schemas.xmlsoap.org/ws/2002/07/utility" xmlns:saml="urn:oasis:names:tc:SAML:1.0:assertion" xmlns:ds="http://www.w3.org/2000/09/xmldsig#" xmlns:wsse="http://schemas.xmlsoap.org/ws/2002/12/secext" xmlns:ebl="urn:ebay:apis:eBLBaseComponents" xmlns:ns="urn:ebay:api:PayPalAPI"><SOAP-ENV:Header><Security xmlns="http://schemas.xmlsoap.org/ws/2002/12/secext" xsi:type="wsse:SecurityType"></Security><RequesterCredentials xmlns="urn:ebay:api:PayPalAPI" xsi:type="ebl:CustomSecurityHeaderType"><Credentials xmlns="urn:ebay:apis:eBLBaseComponents" xsi:type="ebl:UserIdPasswordType"><Username xsi:type="xs:string"></Username><Password xsi:type="xs:string"></Password><Signature xsi:type="xs:string">REMOVED_SIG</Signature><Subject xsi:type="xs:string"></Subject></Credentials></RequesterCredentials></SOAP-ENV:Header><SOAP-ENV:Body id="_0"><DoExpressCheckoutPaymentResponse xmlns="urn:ebay:api:PayPalAPI"><Timestamp xmlns="urn:ebay:apis:eBLBaseComponents">2010-05-26T17:41:53Z</Timestamp><Ack xmlns="urn:ebay:apis:eBLBaseComponents">Success</Ack><CorrelationID xmlns="urn:ebay:apis:eBLBaseComponents">7319dc59f6a5</CorrelationID><Version xmlns="urn:ebay:apis:eBLBaseComponents">60.0</Version><Build xmlns="urn:ebay:apis:eBLBaseComponents">1311648</Build><DoExpressCheckoutPaymentResponseDetails xmlns="urn:ebay:apis:eBLBaseComponents" xsi:type="ebl:DoExpressCheckoutPaymentResponseDetailsType"><Token xsi:type="ebl:ExpressCheckoutTokenType">EC-6AA9604727135770E</Token><PaymentInfo xsi:type="ebl:PaymentInfoType"><TransactionID>22777135DU2280017</TransactionID><ParentTransactionID xsi:type="ebl:TransactionId"></ParentTransactionID><ReceiptID></ReceiptID><TransactionType xsi:type="ebl:PaymentTransactionCodeType">cart</TransactionType><PaymentType xsi:type="ebl:PaymentCodeType">instant</PaymentType><PaymentDate xsi:type="xs:dateTime">2010-05-26T17:41:52Z</PaymentDate><GrossAmount xsi:type="cc:BasicAmountType" currencyID="USD">4.58</GrossAmount><FeeAmount xsi:type="cc:BasicAmountType" currencyID="USD">0.43</FeeAmount><TaxAmount xsi:type="cc:BasicAmountType" currencyID="USD">0.08</TaxAmount><ExchangeRate xsi:type="xs:string"></ExchangeRate><PaymentStatus xsi:type="ebl:PaymentStatusCodeType">Pending</PaymentStatus><PendingReason xsi:type="ebl:PendingStatusCodeType">payment-review</PendingReason><ReasonCode xsi:type="ebl:ReversalReasonCodeType">none</ReasonCode><ProtectionEligibility xsi:type="xs:string">Ineligible</ProtectionEligibility></PaymentInfo><SuccessPageRedirectRequested xsi:type="xs:string">false</SuccessPageRedirectRequested></DoExpressCheckoutPaymentResponseDetails></DoExpressCheckoutPaymentResponse></SOAP-ENV:Body></SOAP-ENV:Envelope>

UPS:
Full Request: n/a
Full Response: n/a

FedEX:
Full Request: n/a
Full Response: n/a

USPS:
Full Request: n/a
Full Response: n/a

according to the response from Express checkout, the express checkout was processed successfully.


the response from Direct Checkout was:
error Code: 10752


Short Error Message: Gateway Decline


Long Error Message: This transaction cannot be processed.


Reason: The transaction was declined by the issuing bank, not PayPal. The merchant should attempt another card.


see the following for an error reference:
e_howto_api_nvp_errorcodes


It looks like the merchant bank for the card you used declined the transaction.

Jason,

Thanks for helping. I have contacted PayPal and they are working on it. Apparently there is something wrong with one of their servers causing my sandbox seller account to not allow payments to come through from any sandbox buyer accounts. They tested it with multiple buyer accounts and same issue.

PayPal merchant support had to open a ticket. I will post back the results when they get back to me.

Thanks D.